Job Details
Category Phlebotomy
Location Wallingford Center Connecticut
Job function Operations
Job family Patient Services
Shift Day
Employee type Regular Full-Time
Work mode On-site
Job Description Sr. Phlebotomy Supervisor - Wallingford CT Monday to Friday 800 AM to 500 PM with rotational weekends
Pay range 69900 - 125900 year Salary offers are based on a wide range of factors including relevant skills training experience education and where applicable certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.
Benefits information We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical financial and developmental. Depending on whether it is a part-time or full-time position some of the benefits offered may include Day 1 Medical supplemental health dental & vision for FT employees who work 30 hours Best-in-class well-being programsAnnual no-cost health assessment program Blueprint for Wellness®healthyMINDS mental health programVacation and HealthFlex Time6 Holidays plus 1 MyDay offFinFit financial coaching and services401k pre-tax andor Roth IRA with company match up to 5 after 12 months of serviceEmployee stock purchase planLife and disability insurance plus buy-up optionFlexible Spending AccountsAnnual incentive plansMatching gifts programEducation assistance through MyQuest for EducationCareer advancement opportunitiesand so much more
Leads people and operations in creating a high-performing environment where employees can contribute their best while continuing to grow and develop their skills. Major areas of responsibility include employee engagement hiring training and workforce planning with special focus on coaching developing and providing feedback to employees. Encourages cross-training and promotes a safe and professional environment in all areas supervised. Manages Phlebotomy Services which may include Patient Service Centers In-Office Phlebotomy andor Mobile Phlebotomy with direct responsibility for up to 35 non-exempt employees to include Group Leads.
Responsibilities In absence of Territory Manager functions in an acting capacity to ensure efficient day-to-day operations of all Phlebotomy Services in territory. Works closely with the Territory Manager during the Onboarding Process for all newly hired supervisor provides peer mentorship and guidance to all newly hired supervisors Conducts coachingmentoring and project facilitationexecution based on needs of territory andor region. Travelsvisits territory at least 1-2 days per month Participates in the interview and selection process for all territory supervisors. Provides assistance to territory manager as needed to drive Every Day Excellence. Demonstrates and promotes the Quest Diagnostics Behaviors and Values in order to contribute to the overall Vision Goals and Strategy. Works closely with Territory Manager to ensure fiscal responsibilities of the department are met. This includes implementation of cost containment programs management of overtime participation in standardization initiatives and needs assessment for capital expenditures. Works with Territory Manager to analyze and manage a departmental budget for manpower and operational costs. Organizes and leads projects both within the workgroup and with cross-functional groups. May be required to give presentations and speak in groups. Implements SOPs for phlebotomy services in accordance with Quest Diagnostics guidelines. Where applicable ensures all Federal State & local licensure requirements are met working with the QA and Medical Directors offices. Performs site visits at all assigned PSCs IOPs and mobile phlebotomy sites and document findings. Perform QA audits. Prepares month-end reports. Reinforces customer-focused improvement by investigating resolving and responding to internal and external customer complaints efficiently and effectively using Everyday Excellence Principles Responsible for performance-oriented supervision training coaching and developing new employees and all staff on all job duties compliance and annual competency requirements. Prepares employee schedules monitors employee attendance and performance maintains adequate departmental coverage provides corrective action and counseling as required. Prepares and administers annual performance appraisals. Oversees inventory process for supervised facilities. Relocatesopenscloses PSCs and IOPs as needed. Participates in the interview selection and hiring of new employees that demonstrate Quest Behaviors. Establishes and cultivates an inclusive motivational enabling and performance-oriented work environment through engagement collaboration and transparent communication. Drives an environment of continuous process improvement locally by engaging employees to implement ideas that will simplify and improve their work. Supports being united as one team on enterprise continuous improvement methodologies and initiatives as appropriate. Excellent organization communication and interpersonal skills Agile in managing concerns of internal and external customers and employees in a professional manner. Communicates and interacts regularly and transparently with employees disseminates information in a timely manner. Ensures required trainings are completed by self and staff to meet deadlines i.e. Compliance Safety Safe Driver etc.. Responsible for the accuracy of invoice and expense coding and associated records Responsible for the accuracy of payroll and associated records. Properly maintains required records and documentation. Knows where to find understands can properly articulate and complies with company and departmental policies protocols and procedures including but not limited to Safety Compliance and Quality Assurance. Demonstrates organizational commitment. Ensure all employees meet requirements for driving on company business. All other duties as assigned within scope of the position.
Qualifications
Preferred Work Experience Minimum 3 years supervisory experience 5 years experience in phlebotomy laboratory or other health care environment. QMSProject Management experience Demonstrated leadership experience. Keyboarddata entry application. PC experience. Customer service in a service environment.
Physical and Mental Requirements Position requires travel. Extensive use of phone and PC. Prolong standingsitting Fine dexterity with handssteadiness. Able to lift up to 25 pounds may occasionally need to lift 40 pounds carrying up to 15 pounds for several minutes at a time. Talking Vision - requires constant mental visual attention to details. Walking Balancing BendingKneeling PushingPulling ReachingtwistingAll requirements are subject to possible modifications to reasonably accommodate individuals with disabilities.
Knowledge The position requires the ability to effectively communicate in English.
Skills Must be flexible and available based on staffing requirements weekends holidays on call and overtime. Must have valid driver license and clean driving record. Demonstrates good organization communication and interpersonal skills is able to manage concerns of patients and employees in a professional manner. Capable of handling multiple priorities in a high volume setting. PC skills MS Office applications. Must be able to make decisions based on established procedures and exercise consistent independent sound judgment.
Education Bachelors Degree Preferred High School Diploma or Equivalent Required
Languages English Required
Licenses and Certifications Phlebotomy certification required in certain states e.g. California Nevada Washington and Louisiana Preferred
Competencies CreativityCross-functionalityDelegationExpense ManagementIndividual DevelopmentInterpersonal savvyListeningOrganizingPeople ManagementProcess ManagementProject ManagementPromotes DevelopmentTime management
Work Requirements Travel Required56206Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume. Equal Opportunity Employer RaceColorSexSexual OrientationGender IdentityReligionNational OriginDisabilityVets or any other legally protected status.