Sr Platform Systems Admin

Job Description

Designs, implements, administers, and supports enterprise cloud platforms, applications, and automation solutions. Provides advanced technical expertise across cloud technologies, including Microsoft 365, Microsoft Azure, Microsoft Entra ID, and Microsoft Power Platform. Designs and implements cloud services and supporting infrastructure for enterprise applications and works with application development, security, architecture, and operational teams to deliver secure, scalable, reliable, and supportable solutions. Develops automation using PowerShell, APIs, Microsoft Graph, and other technologies to improve provisioning, administration, monitoring, reporting, and lifecycle management. Evaluates emerging technologies and recommends solutions, standards, governance practices, and modernization opportunities that improve security, reliability, efficiency, and organizational capabilities. Serves as a senior technical resource and escalation point for complex cloud platform and application issues and exercises independent judgment in selecting appropriate technologies, methods, and solutions.

Job Qualifications

EDUCATION

Bachelor''s Degree or equivalent, relevant work experience of four years in addition to the minimum experience requirement of 7 years. Master''s Degree graduate coursework preferred.

WORK EXPERIENCE

7+ years

TECHNICAL SKILLS AND QUALIFICATIONS

Possesses advanced technical expertise in enterprise cloud platforms, cloud-based applications, automation, and related technologies. Demonstrates strong knowledge of Microsoft cloud technologies, including Microsoft 365, Microsoft Azure, Microsoft Entra ID, and Microsoft Power Platform.

Experience designing, implementing, administering, and supporting cloud services and enterprise SaaS platforms. Experience supporting application development and business solutions through Azure services, application hosting, identity and access management, databases, integrations, APIs, and related cloud resources.

Strong knowledge of automation and scripting technologies, including PowerShell, APIs, Microsoft Graph, and other tools used to automate administrative, provisioning, reporting, and operational processes.

Understands cloud security, identity and access management, governance, monitoring, availability, disaster recovery, and lifecycle management principles. Evaluates emerging cloud technologies and recommends solutions, standards, and improvements that support organizational objectives.

Serves as a senior technical resource and provides technical guidance, troubleshooting, documentation, knowledge transfer, and mentoring to other technical staff. Maintains current knowledge of cloud technologies, automation practices, platform capabilities, and industry best practices. Relevant industry certifications in Microsoft cloud technologies, security, automation, or related areas are preferred.

LEADERSHIP RESPONSIBILITIES

• No supervisory or direct people management responsibilities. Senior level positions are expected to provide work guidance, technical advice, training, and mentoring to other employees. These positions are expected to share information with less senior positions as they help them develop their skills.

WORK COMPLEXITY/INDEPENDENT JUDGMENT

• Work is substantially complex, varied and regularly requires the selection and application of technical and detailed guidelines. Independent judgment is required to identify, select, and apply the most appropriate methods as well as interpret precedent. Position regularly makes recommendations to management on areas of significance to the department. Supervision received typically consists of providing direction on the more complex projects and new job duties and priorities.

BUDGET AUTHORITY

• Compiles and organizes data and figures.

PROBLEM SOLVING

• Decisions are made with greater freedom and discretion, including recommendations that are subject to approval on matters that may affect multiple departments across HISD. Job is frequently expected to recommend new solutions to problems, to improve existing methods/procedures/services and generate new ideas. May also review decisions made by other individuals on more routine matters.

IMPACT OF DECISIONS

• Decisions have moderate impact to the facility/department or division, causing increased satisfaction or dissatisfaction; producing efficiencies or delays; promoting or inhibiting personal intellectual or professional development; and/or contributing to financial gain or expense. Errors may be serious, usually not subject to direct verification or check, causing losses such as improper cost calculations, overpayment or improper utilization of labor, materials or equipment. Effect usually confined to the organization itself and is short term.

COMMUNICATION/INTERACTIONS

• Negotiate and influence - interprets department strategies and services, resolves conflicts, influences outcomes on matters of significance for the division, conducts final negotiations and coordinates approvals/decision making below the executive level. Interactions are typically with customers and Top Management.

CUSTOMER RELATIONSHIPS

• Regularly assesses and diffuses complex, and escalated customer issues. Takes personal responsibility and accountability for solving systemic customer service problems. Regularly explores alternative and creative solutions to meeting the needs of the customer within HISD''s policies and guidelines.

WORKING/ENVIRONMENTAL CONDITIONS

• Work is normally performed in a typical interior work environment which does not subject the employee to any hazardous or unpleasant elements. -Repetitive motion: Substantial movements of the wrists, hands, fingers, and/or upper body for sustained periods of time, including using extremities to drag, push, pull or grasp. -Employee is expected to be able to commute to multiple work sites in a day and perform dispatched resolution. -Sitting: Particularly for sustained periods of time. May have to lift up to 50 pounds. Work is normally set to specified shifts. -This position is expected to be goal and customer service focused. During times of emergencies, outages and project planned work; employees are expected to be on call and available until the event is addressed. During system conversions, extra effort may be required in order to ensure the roll out of the system is successful.

Responsibilities

1. Designs, implements, administers, and supports enterprise cloud platforms and services, with emphasis on Microsoft 365, Microsoft Azure, Microsoft Entra ID, Microsoft Power Platform, and other assigned cloud technologies.

2. Designs, develops, and maintains automation solutions using PowerShell, Microsoft Graph, APIs, scripting, and other technologies to automate provisioning, administration, reporting, monitoring, configuration, and lifecycle management.

3. Designs and implements cloud services and supporting infrastructure for enterprise applications, including application hosting, databases, identity and access, integrations, networking, security, monitoring, and related Azure resources. Partners with application development teams to deliver secure, scalable, and supportable solutions.

4. Administers and supports enterprise cloud applications and platforms, including Microsoft 365 and Power Platform services, with responsibility for configuration, security, governance, integrations, application lifecycle management, and operational support. Identifies opportunities to replace manual processes with automated solutions.

5. Monitors and analyzes cloud platform health, performance, availability, security, capacity, and consumption. Troubleshoots complex technical issues, develops automated monitoring and remediation where appropriate, and serves as an escalation point for assigned platforms and services.

6. Develops technical standards, documentation, governance practices, and operational procedures for cloud platforms and automation. Evaluates emerging technologies, recommends modernization and automation opportunities, and provides technical guidance, knowledge transfer, and mentoring to other technical staff.

Responsibilities

1. Designs, implements, administers, and supports enterprise cloud platforms and services, with emphasis on Microsoft 365, Microsoft Azure, Microsoft Entra ID, Microsoft Power Platform, and other assigned cloud technologies.

2. Designs, develops, and maintains automation solutions using PowerShell, Microsoft Graph, APIs, scripting, and other technologies to automate provisioning, administration, reporting, monitoring, configuration, and lifecycle management.

3. Designs and implements cloud services and supporting infrastructure for enterprise applications, including application hosting, databases, identity and access, integrations, networking, security, monitoring, and related Azure resources. Partners with application development teams to deliver secure, scalable, and supportable solutions.

4. Administers and supports enterprise cloud applications and platforms, including Microsoft 365 and Power Platform services, with responsibility for configuration, security, governance, integrations, application lifecycle management, and operational support. Identifies opportunities to replace manual processes with automated solutions.

5. Monitors and analyzes cloud platform health, performance, availability, security, capacity, and consumption. Troubleshoots complex technical issues, develops automated monitoring and remediation where appropriate, and serves as an escalation point for assigned platforms and services.

6. Develops technical standards, documentation, governance practices, and operational procedures for cloud platforms and automation. Evaluates emerging technologies, recommends modernization and automation opportunities, and provides technical guidance, knowledge transfer, and mentoring to other technical staff.