Devices & Services Trust, Privacy and Accessibility (DSTPA) organization is responsible for maintaining and raising the trust bar for Amazon customers across a diverse set of 30+ Devices and Services. We offer horizontal services for builders to ensure trust, privacy, and accessibility is built into our products and services. We also build customer-facing capabilities that provide customers with control and transparency while reducing trust risks, and enable partner teams to innovate with appropriate guardrails for content moderation, privacy, promises, accessibility, fairness, and trust.
Within TPA, the Trust by Design team is responsible for defining, maintaining, and raising the bar with respect to trust, privacy, and accessibility across D&S products. As a horizontal team, we are accountable for trust outcomes while working cross-functionally both within D&S and Amazon, including with Legal, PR, Policy, engineering, UX, and business partners. We are the proactive pre-intake trust partner - shaping how products are built, not just whether they pass a review.
We are looking for an experienced Sr. Product Manager, Technical who can drive technical product strategy for privacy and trust across D&S and Amazon. This role navigates complex and novel customer trust scenarios independently - translating regulatory, policy, and architectural ambiguity into clear, actionable product/engineering requirements - and influences cross-functional stakeholders to deliver innovative solutions that balance customer trust, user experience, and business objectives across our global customer base.
Key job responsibilities
In this role, you will work directly with product teams, engineering, legal, and operational stakeholders to define trust requirements via expertly crafted working backwards documents and business requirements that can be translated into product and engineering deliverables. You will lead Trust by Design reviews end-to-end - from risk identification through requirement definition, stakeholder alignment, and verified remediation - owning the outcome, not just the output.
This role requires the ability to work in a collaborative, analytical, and fast-paced environment and must be comfortable interacting with highly technical cross-functional teams. The candidate must have strong business judgment, dive deep into data, have strong writing skills, and be comfortable leading executive-level reviews.
The best candidates will have a deep understanding of how technical product decisions impact customer trust, demonstrated experience defining trust approaches from zero to one in ambiguous environments, and a track record of impact measured in strategic outcomes - regulatory risk mitigated, product architecture changed, or trust standards or governance frameworks adopted org-wide.
A day in the life
In this role, no two days are the same - and that's by design. You'll spend a good part of your time engaging with a wide range of cross-functional partners across engineering, legal, policy, risk, science, UX, and other product teams to gather insights, clarify trust requirements, and uncover both issues and opportunities.
You'll participate in frequent brainstorming sessions to shape new ideas, solve complex trust problems, and design fixes that address not just immediate needs, but also set us up for long-term success.
Staying connected is key: you'll attend cross-org syncs to stay informed on evolving strategies and dependencies, while also representing your work in key forums.
You'll help drive the D&S product teams forward by scheduling trust forums, writing opinion papers to discuss Hotly Debated Topics within the product or CX to senior leaders and ensuring what we build is responsible, innovative, and aligned with our broader vision of trust and customer impact.
About the team
Trust Review & Incident Management (TRIM) is a horizontal organization within Trust, Privacy, and Accessibility (TPA) responsible for building technologies, programs, and services at Amazon scale that instill customer trust, create mechanisms to attain ever-evolving regulatory objectives, and ensure our partners can meet their trust obligations without disruption.
Trust by Design (TbD) provides expert guidance for both paved paths and novel cases to enable trustworthy experiences across Devices & Services.
As a Sr. PMT, you"ll drive technical product strategy for trust readiness and privacy compliance with quality and growing scope, own initiatives across D&S product launches, and contribute to team culture through mentorship and knowledge sharing.