Sr. Practice Architect, M365/Workforce AI

Why you'll love Softchoice:

At Softchoice, a World Wide Technology (WWT) company, we work together to make a new world happen. As an IT solutions provider serving U.S. commercial and SMB organizations, as well as the entire Canadian market, we help organizations turn ambition into real‑world outcomes. We do this through the delivery of secure cloud, AI, software and digital workplace solutions that enable agility, innovation and growth.

With a highly engaged, high-performing team, we are certified as a Great Place to Work in both Canada and the United States, and have been recognized as a Best Workplace in Canada for more than 20 years. We stand proudly for our people and their success through career development and advancement, and continuously strive to do what's good for our people and communities.

As part of WWT, we connect customers to the global scale, advanced innovation, world-class partnerships, and deep expertise of a leader in AI and digital transformation. This includes access to WWT's Advanced Technology Center (ATC), a collaborative ecosystem featuring state-of-the-art hardware and software that enables customers and partners to conceptualize, test, and validate innovative solutions before deploying them at scale.

The impact you will have:

The M365/Workforce AI Senior Practice Architect is a senior technical leader within the Microsoft Practice, responsible for owning and evolving the architectural direction of our Microsoft 365 and Collaboration practice. This is a Principal Architect / Practice Architect role focused on architectural leadership, offer innovation, and customer advisory. The Practice Architect shapes methodologies, reference architectures, and delivery standards; develops and matures service offerings, assessments, and workshops; and engages with high-value customers to ensure transformative business outcomes. This role aligns closely with the strategic direction of the AI Business Solutions and Modern Work portfolio, where architectural leadership, offer innovation, and customer advisory capabilities are more important than hands-on implementation expertise.

What youll do:

Technical Leadership & Expertise

• Serve as the subject matter expert and architectural authority for the Microsoft 365 and Modern Work portfolio, setting technical direction across the full estate rather than a single workload.

• Bring demonstrable depth across Exchange, Teams and Teams Voice, SharePoint and collaboration, Intune and endpoint management, Azure Virtual Desktop, Entra ID, and tenant-to-tenant migration and consolidation.

• Stay ahead of emerging trends, ensuring the practice adopts and evangelizes the latest Microsoft innovations.

• Lead the integration of AI capabilities into traditional solution delivery models, transforming customer workflows and outcomes.

• Evolve and influence Microsoft 365 core workloads and collaboration practice strategy and architectural direction.

• Provide architectural guidance, oversight, and governance for complex, large-scale programs.

• Serve as a strategic advisor for M&A, divestiture, tenant consolidation, and tenant-to-tenant migration initiatives - defining and evolving the migration and workplace modernization approach rather than executing it.

Methodology & Best Practice Development

• Coordinate the development, documentation, and continuous improvement of methodologies and best practices for Microsoft 365 Core workloads

• Collaborate with architects, engineers, and product managers to ensure consistency and quality across engagements.

• Define best practices, reference architectures, and delivery standards that scale across the practice.

• Mentor and influence architects and engineers, raising the architectural bar across the team.

Offerings Development & Enablement

• Support the creation and evolution of Microsoft 365 Core offerings, working closely with product management and delivery teams.

• Act as "Customer Zero" for new technologies, piloting and refining offerings before broad rollout.

• Provide presales support, solution architecture, and technical leadership for strategic opportunities.

• Develop and mature service offerings, assessments, workshops, methodologies, and repeatable intellectual property.

• Support sales, solutioning, and executive customer engagements, working with sales and solution teams to shape opportunities.

High-Value Customer Engagement

• Engage directly with key customers as a trusted advisor, guiding their Microsoft transformation journeys.

• Lead solution workshops, architecture reviews, and executive briefings for high-impact engagements.

• Operate as a peer-level architectural advisor to senior technical and executive stakeholders at large enterprise customers.

Collaboration & Advocacy

• Partner with Microsoft and other strategic partners to co-create solutions and drive joint success.

• Represent Softchoice/WWT at industry events, sharing thought leadership and promoting best practices.

• Advocate for continuous improvement and early adoption of emerging technologies.

• Collaborate with Microsoft and partner teams to align offerings and GTM motions, including Microsoft funding programs and strategic partner motions.

What youll bring to the table:

• Deep expertise in Microsoft 365, Modern Work, and Microsoft Collaboration solutions.

• Strong architectural background across Microsoft 365, Endpoint Management, Entra ID, Collaboration, and Workplace Modernization.

• Proven experience architecting and delivering complex Microsoft solutions for enterprise customers.

• Proven experience building service offerings, methodologies, assessments, workshops, and repeatable intellectual property.

• Experience advising on M&A, divestitures, tenant consolidations, or tenant-to-tenant migration strategy.

• Strong track record in methodology development, technical leadership, and innovation.

• Strong executive communication, customer advisory, collaboration, and stakeholder management skills.

• Experience working with Microsoft and global partners.

• Commitment to continuous learning and professional growth.

• This role requires at least 15 years experience in a technical field (ideally with Microsoft technologies)

• Bachelor's degree in a related field is preferred.

Preferred Experience

• Former Microsoft experience, such as FastTrack, Customer Engineer, Cloud Solution Architect, Consulting Services, or Customer Success.

• Experience at leading Microsoft-focused consulting organizations or partners.

• Experience supporting Microsoft funding programs and strategic partner motions.

• Public speaking, community leadership, or Microsoft MVP experience.

• Current or prior titles such as Principal Architect, Practice Architect, Principal Consultant, Lead Architect, Modern Work Strategist, or M365 Strategy Lead.

Compensation:

A reasonable estimate of the current base pay range for this position in NYC and Seattle is $175,820 to $219,780 annually + 10% as target incentives.

A reasonable estimate of the current base pay range for this position in LA is $167,830 to $209,790 annually + 10% as target incentives.

Actual salary will be based on a variety of factors, including location, experience, skill set, education, and related certification. The range for this position in other geographic locations may differ.

Softchoice offers a comprehensive and competitive benefit plan to all full-time employees, which includes:

• Health and Wellbeing: Medical, Dental, and Vision Care, Flexible Spending Account, Employee Assistance Program
• Financial Benefits: 401k Plan with Company Matching, Life and Disability Insurance
• Paid Time Off: PTO and Sick Leave (starting at 20 days per year), Holidays, Parental Leave, Volunteer Days, Bereavement Leave
• Additional Perks: Employee Discount Program

Not sure if you qualify? Think about applying anyway:

We understand that not everyone brings 100% of the skills and experience for the role.

At Softchoice, we offer opportunities to a diverse group including those with a variety of workplace experiences and backgrounds. Whether you are new to corporate tech, returning to work after a gap in employment, or looking to transition and take the next step in your career, we are excited to learn more about you and encourage you to apply.

Why You'll Love Working Here:

• The People: You'll thrive in our collaborative environment, surrounded by incredible colleagues who foster support and innovation, driving our collective success
• High-Performing Culture: At Softchoice, we are dedicated to achieving our goals and committed to success for our customers and each other
• Flexibility: Plan your workdays in a way that suits you best
• Award-Winning Workplace: Proudly recognized as a Great Place to Work for 21 consecutive years
• Inclusive Culture: We are committed to a company culture where every team member can be their authentic self
• Competitive Benefits: Benefit from competitive perks that start on day one

Inclusion & Equal opportunity employment:

We are an equal opportunity employer committed to diversity, inclusion & belonging. People seeking employment at Softchoice are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.

Require an accommodation? We are ready to help:

We are proud to provide interview & employment accommodation during the recruitment and hiring process. If you require any accommodation to apply or interview for a position, please reach out directly to asktalentacquisition@softchoice.com. We are committed to work with you to best meet your needs.

Our commitment to your experience:

We are committed to the safety of all candidates and team members. With that in mind, we have implemented virtual interviewing for everyone. We understand that you may need to interview with distractions around you (such as children or furry friends) and we will most likely be doing the same.

Before you start with us, we will conduct a criminal record check, verify your education and check your references.

When you join Softchoice, we will onboard you remotely. Dont worry. Its quick, simple and youll be connected with your new team in no time.

Job Requisition ID: 7749

EoE/Vet/Disability

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