Sr Principal Program Manager

PURPOSE STATEMENT:
The Senior Principal Program Manager  is responsible for the successful planning, coordination, execution, and delivery of complex, cross-functional programs that support organizational objectives. This role oversees a collection of related projects, ensuring alignment with business goals, management of program risks and dependencies, achievement of business outcomes, and effective stakeholder engagement. The Senior Principal Program Manager may also contribute directly to project management activities as needed to support program success.

ESSENTIAL FUNCTIONS:
Program Leadership
· Program Planning: Develop and maintain comprehensive program plans that define objectives, milestones, timelines, dependencies, and deliverables across multiple projects.
· Strategic Alignment: Ensure program activities remain aligned with Acadia Healthcare's strategic priorities, business objectives, and expected outcomes.
· Benefits Realization Management: Define, track, measure, and report on expected business benefits, value drivers, and key performance indicators (KPIs) associated with program objectives. Partner with business stakeholders to validate achievement of program outcomes and identify opportunities for optimization following implementation. Develop and maintain benefit realization plans and provide ongoing reporting to executive stakeholders regarding value attainment.
· Dependency Management: Identify, document, and manage interdependencies across projects, business functions, vendors, and technology initiatives to minimize delivery risks and ensure successful program execution.
Program Oversight
· Risk Management: Identify program-level risks and develop mitigation strategies to support successful program delivery.
· Issue Management: Proactively address and resolve program challenges and escalations that may impact timelines, budgets, scope, or desired outcomes.
· Quality Assurance: Ensure projects within the program adhere to organizational standards, regulatory requirements, and quality expectations.
· Budget Management: Monitor program budgets, forecasts, expenditures, and financial performance to ensure efficient use of resources and achievement of financial objectives.
· Schedule and Milestone Management: Monitor program progress and project milestones to ensure alignment with overall program objectives and timelines.
· Vendor & Partner Coordination: Coordinate activities, deliverables, timelines, and dependencies across third-party vendors, implementation partners, consultants, and internal teams. Monitor vendor performance and contractual commitments to ensure alignment with program objectives, schedules, quality expectations, and budget constraints. Facilitate issue resolution and escalation management between vendors, stakeholders, and project teams.

Stakeholder Engagement
· Stakeholder Communication: Establish and maintain effective communication with executive sponsors, business leaders, project teams, vendors, and other stakeholders.
· Executive Reporting: Prepare and deliver program status updates, dashboards, presentations, and recommendations to leadership.
· Executive Steering Committee Support: Coordinate executive steering committee activities including agenda development, status reporting, decision tracking, action item management, and follow-up communications.
· Relationship Management: Build strong partnerships across departments to promote collaboration and support successful program execution.
· Escalation Management: Facilitate resolution of issues requiring stakeholder alignment or executive decision-making.

Program Management Support

• Project Execution Support: Provide guidance and support to project managers and project teams as necessary to address program-related challenges and risks.

· Program Coordination: Coordinate activities across multiple projects to ensure alignment with program objectives and successful delivery of expected outcomes.
· Documentation: Maintain accurate documentation of program activities including roadmaps, status reports, financials, risks, issues, dependencies, decisions, action items, and lessons learned.
· Compliance: Ensure program activities comply with organizational policies, procedures, and applicable healthcare regulations.

STANDARD EXPECTATIONS:

• Integrity: Upholds the highest ethical standards in all professional activities. Complies with organizational policies, procedures, performance improvement initiatives and maintains organizational and industry policies regarding confidentiality.
• Collaboration: Proven track record of working collaboratively in a team-oriented environment. Develops constructive and cooperative working relationships with stakeholders across clinical, operational, financial, and technology functions. Encourages mutual trust, respect, and cooperation among team members and stakeholders.
• Communication: Communicate clearly and effectively with stakeholders at all levels of the organization. Creates concise, actionable communications and presentations to support informed decision-making.
• Problem Solving: Demonstrated ability to identify issues and develop effective solutions.
• Decision Making: Exhibits strong decision-making skills, using data, stakeholder input, and organizational priorities to make informed recommendations.

• Adaptability: Demonstrates the ability to adapt to changing priorities, business needs, and work environments.

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:
· Education: Bachelor's degree in Healthcare Management, Business Administration, or a related field. Master's degree is preferred.
· Experience: Minimum of 7 years of experience in project and program management, with at least 3 years in a leadership role. Healthcare industry experience is highly desirable.
· Certifications: PMP (Project Management Professional) or PgMP (Program Management Professional) certification is preferred.
· Exceptional leadership and team management abilities.
· Strategic planning and organizational skills.
· Proficiency in project management software and tools.
· Proficiency in project and business financials.
· Excellent communication and interpersonal skills.
· Ability to manage multiple projects and programs simultaneously.

LICENSES/DESIGNATIONS/CERTIFICATIONS:

• Not Applicable

SUPERVISORY REQUIREMENTS:
This position is an Individual Contributor


At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company's growth and market presence. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.

For more than 25 years, NTT DATA Services have focused on impacting the core of your business operations with industry-leading outsourcing services and automation. With our industry-specific platforms, we deliver continuous value addition, and innovation that will improve your business outcomes. Outsourcing is not just a method of gaining a one-time cost advantage, but an effective strategy for gaining and maintaining competitive advantages when executed as part of an overall sourcing strategy.


About NTT DATA Services:

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long-term success. Visit nttdata.com or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting hourly range for this remote role is ($x - x/hourly ). This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on several factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications.

This position is eligible for company benefits that will depend on the nature of the role offered. Company benefits may include medical, dental, and vision insurance, flexible spending or health savings account, life, and AD&D insurance, short-and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.