Sr. Private Bank Client Relations Manager (Residential Lending)

Description

The Sr. Private Bank Client Relations Manager (Sr. CRM) serves as an extension of the Private Bank Relationship Manager, helping drive new client acquisition, deepen existing client relationships, and deliver a best-in-class experience to ultra-high-net-worth individuals. This highly visible, client-facing role combines residential mortgage expertise, credit analysis, and business development support to help grow the Private Bank's lending and deposit portfolio.

The Sr. CRM serves as a trusted resource throughout the residential lending process, assisting clients from initial discovery conversations and mortgage prequalification through underwriting, closing, and post-close servicing. Working closely with Relationship Managers, Credit Officers, Lending Specialists and internal partners, this individual provides thoughtful mortgage guidance, conducts financial analysis, and helps identify solutions tailored to the unique needs of affluent and ultra-high-net-worth clients.

Success in this role requires deep residential mortgage lending expertise, strong analytical capabilities, exceptional communication skills, and a proactive, client-first approach. The Sr. CRM must be comfortable engaging directly with sophisticated clients and prospects while managing multiple priorities in a fast-paced, relationship-driven environment. Additionally, the Senior Client Relations Manager cultivates a positive and supportive team environment by actively mentoring and coaching junior colleagues on technical skills, best practices, and professional development.

Primary Responsibilities

• Partner closely with Relationship Managers to support business development efforts, prospect cultivation, and new client acquisition activities.
• Participate in client and prospect meetings, serving as a residential lending subject matter expert and trusted advisor throughout the relationship lifecycle.
• Conduct residential mortgage prequalification analysis, documentation review, and borrower financial assessments for prospective clients.
• Assist with fielding prospective client inquiries, introductory conversations, and mortgage rate discussions when Relationship Managers are unavailable.
• Manage the active residential mortgage pipeline from preapproval through underwriting, closing, and post-close servicing, including pre-qualifications and documentation analysis for prospective clients.
• Provide mortgage structure recommendations and preliminary deal analysis for complex residential lending opportunities.
• Develop a strong understanding of client financial profiles and proactively identify opportunities to deepen lending and deposit relationships.
• Collaborate with Private Bank Credit Officers on loan pre-screening, credit analysis, and transaction structuring discussions.
• Answer client questions regarding loan terms, documentation requirements, underwriting expectations, and initial loan estimates.
• Coordinate with internal business partners to facilitate timely loan processing, approvals, and closings.
• Support client meetings, events, and relationship management activities to strengthen client engagement and loyalty.
• Mentor and coach junior team members on residential lending fundamentals, client service excellence, and Private Bank best practices.

Qualifications, Education, Certifications, and Professional Credentials

• 5-10+ years of residential mortgage lending experience, preferably supporting affluent, high-net-worth, or ultra-high-net-worth clients.
• Proven experience originating, analyzing, structuring, and managing residential mortgage transactions from initial client engagement through closing
• Strong understanding of mortgage products, credit analysis, underwriting processes, loan documentation, and residential lending policies strongly preferred
• Excellent analytical and problem-solving skills with the ability to assess complex borrower financial situations and recommend appropriate lending solutions.
• Exceptional written, verbal, and interpersonal communication skills with the confidence to engage sophisticated clients, prospects, and senior stakeholders.
• Strong organizational skills, attention to detail, and ability to manage multiple priorities simultaneously.
• Proven work ethic, sense of urgency, and commitment to delivering white-glove service.
• Bachelor's Degree required

Hours & Work Schedule

• Hours per Week: 40
• Work Schedule: Monday-Friday
• Location: Citizens Private Bank, Avenue of the Americas, New York, NY

Pay Transparency

The salary range for this position is $185,000.00 - $240,000.00 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the budget, work location, and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits .

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.