Sr Product Manager, Collaboration & Productivity

T-Mobile USA, Inc

Bellevue, WA

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JOB DETAILS

JOB TYPE

Full-time, Employee

SKILLS

Adoption, Agile Programming Methodologies, Alliance/Partner Management, Analysis Skills, Application Programming Interface (API), Artificial Intelligence (AI), Atlassian JIRA, Automation, Certified Scrum Product Owner, Certified ScrumMaster, Cisco Network Systems, Coaching, Communication Skills, Computer Science, Continuous Improvement, Cross-Functional, Customer Experience, Customer Support/Service, Decision Support, DevOps, Ecosystems, Employee Relations, Establish Priorities, Finance, Internet Security, Kanban, Legal, Market Research, Microsoft Certifications, Microsoft Product Family, Operational Strategy, Problem Solving Skills, Process Improvement, Product Backlog, Product Development, Product Engineering, Product Lifecycle, Product Management, Product Planning, Product Strategy, Productivity Management, Qualitative Analysis, Quantitative Analysis, Risk Analysis, Scrum Project Management and Software Development, Slack, Software Development, Software as a Service (SaaS), Staff Requirements, Stock Purchase Plans, Team Player, Technical Leadership, Technical Writing, Trend Analysis, Vendor/Supplier Management, Vendor/Supplier Relations, WebEx, Willing to Travel, Workflow Analysis

LOCATION

Bellevue, WA

POSTED

30+ days ago

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!
This role sits within T-Mobile's Collaboration & Productivity (CaP) portfolio and is responsible for evolving and optimizing the enterprise-wide collaboration ecosystem. We're talking a portfolio of ~100 products - Microsoft M365, Webex, Slack, Lucid, Airtable, and more - the digital backbone of how our Un-carrier employees collaborate, create, and deliver.

This isn't a "keep the lights on" role. You'll shape how AI transforms the way we work - enabling advanced product features, identifying smarter workflows, and driving the kind of productivity innovations that make a real difference at scale. You'll go toe-to-toe with vendors, advocating for T-Mobile's needs and influencing their roadmaps. You'll embed agility into everything the team does - owning the backlog in JIRA, running Scrum, and moving fast without breaking things

You're the right fit if you:

Think deeply about what makes a great employee experience
Know your way around the M365 ecosystem and related products
Can manage a massive product portfolio without losing sight of what matters
Are energized by vendor relationships - not just managing them, but winning them
Believe AI isn't just a buzzword - it's how world-class teams operate

We're building an AI-driven, world-class engineering org at T-Mobile. Come lead the tools that make it possible.

Job Responsibilities:

Own the end-to-end product lifecycle for a portfolio of ~100 collaboration and productivity tools (M365, Webex, Slack, Lucid, Airtable, and more), ensuring alignment with business goals and employee needs
Lead vendor management - build and maintain strategic relationships with partners; influence their product roadmaps and drive optimizations tailored to T-Mobile's specific needs
Identify, enable, and champion AI capabilities within productivity tools - to drive smarter ways of working for T-Mobile employees and the CaP team itself
Manage the product backlog in JIRA and lead Agile/Scrum ceremonies to keep the team moving efficiently; drive adoption of an agile framework within the CaP team and ensure appropriate capitalization of work where applicable
Collaborate cross-functionally with HR, IT, Finance, Legal, Engineering, Cybersecurity, and Architecture to drive adoption, resolve operational issues, and deliver impactful product improvements
Conduct employee and market research to identify opportunities, inform product strategy, and build a prioritized roadmap that reflects both current needs and future possibilities
Analyze quantitative and qualitative data to prioritize features, assess risks, and support sound decision-making across the portfolio
Develop adoption tools, training materials, and enablement resources that help employees get maximum value from our collaboration and productivity suite
Identify and resolve execution, operational, and organizational issues that impede product success - and drive improvement plans within your sphere of influence
Maintain professional knowledge of emerging trends in collaboration technology, AI, and productivity - and bring those insights back to the team and the business
Develop positive working relationships with employee groups to deeply understand productivity pain points and translate them into actionable product improvements

Required

Bachelor's degree plus 7 years of related work experience OR Advanced degree with 5 years of related experience. Acceptable areas of study include Computer Science, IT or equivalent experience
7+ years of relevant Product Management experience in an agile software product development environment. Advanced level understanding of customer experience. Experience working with enterprise SaaS platforms and large-scale product ecosystems
6+ years' experience in hands on technical writing production code, solution engineering, or technical architecture in large scale company/ application / product environment.
Strong experience managing product backlogs and working within Agile frameworks (Scrum, Kanban)
Proven ability to influence cross-functional stakeholders in a highly matrixed environment
Strong analytical skills and experience using data to drive product decisions
Excellent communication skills with the ability to translate complex technical concepts to diverse audiences

Technical & Functional Skills

Experience working with APIs, integrations, and enterprise platforms
Familiarity with tools such as JIRA or similar analytics platforms
Understanding of DevOps concepts and software delivery practices
Ability to engage with engineering and architecture teams on technical topics
AI Proficiency & Enablement: Demonstrated ability to leverage AI tools to optimize personal and team workflows. Experience identifying, evaluating, and enabling AI capabilities within enterprise productivity platforms to improve employee experience and drive operational efficiency. Comfortable working in an AI-first engineering culture and championing AI adoption across the organization.

Preferred

Experience with Microsoft 365, Microsoft Teams, or similar collaboration platforms
Experience working in vendor-managed product environments
Experience with AI/automation tools such as Copilot, ChatGPT, Claude or similar
Certifications such as Certified Scrum Product Owner (CSPO), Certified Scrum Master (CSM), or PMI-ACP, MS 365 Certification (preferred)

Team & Environment

Part of a highly collaborative, distributed team across multiple U.S. locations (including Bellevue, WA and Overland Park, KS)
Team includes a mix of product professionals, engineers, and platform specialists
Operates in a highly matrixed environment with enterprise-wide stakeholders
Strong culture of learning, development, and internal mobility

Why Join Us

Opportunity to shape the collaboration experience for an entire enterprise workforce
Work at the forefront of AI-driven productivity transformation
Influence strategy and outcomes across a large, complex product ecosystem
Partner with leading technology providers such as Microsoft, Cisco, and others
Be part of a team focused on innovation, optimization, and continuous improvement

At least 18 years of age
Legally authorized to work in the United States

At least 18 years of age
Legally authorized to work in the United States

Travel:
Travel Required (Yes/No):

DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No

Base Pay Range: $130,900 - $236,200

Corporate Bonus Target: 20%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, click here.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

EOE Statement

We Take Equal Opportunity Seriously - By Choice

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.

About the Company

T-Mobile USA, Inc

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