Sr. Product Manager - Digital Product

It’s an exciting time in technology, and that buzz is felt throughout PetSmart! We are continuing to grow at a faster pace and we want to continue to provide best-in-class experiences for pets and pet parents.

Our Technology team has 6 different departments: Information Security, Service Delivery, Business Enabling Systems, eCommerce & Marketing Technology, Data and Stores, Services & Supply Chain.

Whether it’s online or in our stores, the work that the IT team does is instrumental in PetSmart’s success. We have a strategic and actionable plan underway and are looking for associates who are just as excited about it as we are.

Collaborative Work Environment:
At PetSmart, teamwork and connection are core to how we thrive. This role is based at our Phoenix Home Office, with an expectation of working a minimum of four days in the office each week. In a standard work week, associates may work up to one remote “flex day” (with leader approval). Our hybrid approach is designed to foster strong collaboration while also supporting flexibility and individual success.

The Senior Product Manager will lead the vision, strategy, roadmap, and execution for a strategically important area of PetSmart’s business. This role will be responsible for translating business strategy and customer needs into digital products, experiences, and capabilities that deliver meaningful value for pet parents and measurable outcomes for the business.

This role will operate across a complex and evolving area of the organization, identifying opportunities for innovation and growth, bringing structure to ambiguity, and creating a clear product strategy and roadmap that connects customer needs, business priorities, and technology capabilities.

The Senior Product Manager will serve as a key connector across business, product, technology, UX, data, operations, marketing, loyalty, finance, legal, customer experience, and other enterprise partners. Success requires a strategic product leader who can work independently, navigate ambiguity, influence without authority, and build strong relationships across the enterprise.

The ideal candidate is a strategic thinker, relationship builder, customer advocate, and execution-oriented leader who can unite teams around a shared vision while translating that vision into actionable priorities and products that deliver measurable customer and business value.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Product Vision & Strategy

• Define and champion the long-term product vision, strategy, and roadmap for an assigned business or customer experience area.
• Translate PetSmart’s enterprise and business strategies into actionable product priorities and investment opportunities.
• Identify opportunities to drive customer engagement, loyalty, retention, revenue growth, operational efficiency, and improved pet parent experiences.
• Serve as a product thought leader and strategic partner to business and technology leadership.
• Bring clarity, structure, and momentum to complex business problems, emerging opportunities, and areas where product strategy is still evolving.
• Connect individual initiatives and capabilities into a cohesive product strategy and customer experience.

Product Roadmap & Execution

• Develop, prioritize, communicate, and manage a multi-year product roadmap aligned to customer needs and business objectives.
• Balance customer value, business priorities, technical feasibility, operational requirements, dependencies, risk, and time-to-market.
• Define clear KPIs, success metrics, and expected customer and business outcomes for product initiatives.
• Partner with technology, architecture, data, UX, analytics, operations, and delivery teams to bring products and capabilities to market.
• Translate business opportunities and customer needs into clear product requirements, outcomes, user stories, acceptance criteria, and delivery plans.
• Manage products and capabilities through all stages of the lifecycle, including discovery, development, launch, optimization, maintenance, and scalability.
• Continuously evaluate roadmap priorities based on performance, customer insights, business needs, dependencies, and changing market conditions.

Customer & Market Expertise

• Develop a deep understanding of pet parent needs, behaviors, pain points, and expectations within the assigned product or experience area.
• Leverage customer research, data, analytics, experimentation, and market insights to inform product strategy and decisions.
• Partner with UX and research teams to identify customer problems, validate concepts, define experiences, and optimize customer journeys.
• Stay current on relevant retail, ecommerce, digital, omnichannel, service, technology, and consumer trends.
• Continuously evaluate the competitive landscape and identify opportunities for innovation and differentiation.
• Advocate for the customer while balancing customer needs with business and operational objectives.

Enterprise Partnership & Influence

• Build strong relationships across PetSmart to align business, product, and technology teams around shared priorities and outcomes.
• Serve as a connector across business, product, technology, operations, merchandising, marketing, loyalty, finance, legal, customer service, and other relevant partners.
• Facilitate decision-making and alignment among stakeholders with differing priorities and perspectives.
• Communicate product strategy, roadmap decisions, progress, risks, dependencies, and trade-offs clearly and consistently.
• Influence stakeholders at all levels through data-driven recommendations, business cases, storytelling, and strong product leadership.
• Partner with other Product Managers and Product Owners to manage dependencies, reduce duplication, and create cohesive customer experiences.
• Establish shared understanding and accountability across teams from strategy through execution.

Growth, Innovation & Continuous Improvement

• Identify new product opportunities, experiences, capabilities, partnerships, and business models that support PetSmart’s strategic objectives.
• Develop business cases and strategic recommendations to support prioritization and investment decisions.
• Use data and customer insights to validate hypotheses, measure impact, and identify future opportunities.
• Identify experimentation, testing, and optimization opportunities across new and existing capabilities.
• Understand technical and operational constraints and partner with teams to appropriately balance new capabilities with resiliency, scalability, and technical debt.
• Promote continuous improvement, innovation, and customer-centric decision-making.
• Challenge existing approaches when opportunities exist to simplify experiences, improve outcomes, or create greater enterprise value.

REQUIREMENTS & EXPERIENCE

• 7+ years of experience in Product Management, Product Ownership, Digital Strategy, or an equivalent discipline.
• Proven experience defining product vision, strategy, roadmaps, and measurable outcomes.
• Demonstrated ability to lead complex, cross-functional initiatives spanning business and technology teams.
• Experience taking broad business opportunities or ambiguous problem spaces and translating them into clear product strategies and actionable roadmaps.
• Strong ability to influence without authority and align stakeholders across a matrixed organization.
• Excellent verbal, written, presentation, storytelling, and executive communication skills.
• Strong analytical skills with the ability to use data to assess business value, customer impact, time-to-market, and trade-offs.
• Experience with agile methodologies and modern product delivery practices.
• Experience with product discovery, lean requirements gathering, story mapping, and requirements or discovery workshops.
• Ability to work independently, navigate ambiguity, and create clarity in a fast-paced environment.
• Bias for action and willingness to roll up one’s sleeves to move work forward.
• Exceptional attention to detail and strong customer-centric planning skills.
• Collaborative spirit and demonstrated ability to build strong internal and external relationships.
• Experience working across multiple cross-functional teams within a matrixed organization.
• Experience using tools such as JIRA, Confluence, SharePoint, Miro, Figma, or similar platforms.

PREFERRED QUALIFICATIONS

• Experience in retail, ecommerce, omnichannel, digital customer experiences, consumer services, subscriptions, loyalty, healthcare, wellness, or other complex consumer-facing industries.
• Experience leading products or experiences that span multiple channels, business functions, or customer journeys.
• Experience leading 0-to-1 product development, innovation initiatives, transformation efforts, or ecosystem/platform products.
• Experience developing business cases and presenting strategic recommendations to senior leadership.
• Experience establishing product strategy and operating models within emerging or evolving areas of an organization.

EDUCATION

• Bachelor’s degree in Business, Engineering, Digital, Analytics, Marketing, Product Management, or a related field, or equivalent work experience.
• 7+ years working in Product Management, Product Ownership, Digital Product, or an equivalent discipline.
• 4+ years working in an agile product development environment.
• Experience in retail, ecommerce, omnichannel, consumer services, digital experiences, or related industries preferred.

• This role requires collaboration, teamwork, and face-to-face interaction with colleagues, leaders, and/or clients.
• Being in the office ensures access to leaders, cross-functional partners, and resources necessary to make timely decisions and drive results.
• On-site presence in accordance with our FlexSmart policy supports our culture of innovation, mentorship, and engagement, which is integral to our success in developing the best team.

* This is not intended to be an all-inclusive, exhaustive list of all essential job functions for this position. PetSmart retains the right to change or assign other required job duties to this position.

Our associates are the heart of Team PetSmart. Together, we’re building the best team in retail through our values-based culture, connection, and teamwork. Our goal is to create a culture where associates learn and grow together, thrive as effective teams and challenge each other to be the best they can be. 

Our home office offers outstanding amenities in a fun and rewarding workplace including:

• Pet-friendly environment, bring your pets to work and enjoy the on-site dog park!
• On-Site Events & Adoptions, enjoy community-building opportunities, including pet adoption days, seasonal celebrations, family events, art events, & holiday festivals
• “Top Dog” gym with equipment, fitness classes, massage therapists, personal trainers, and wellness spaces
• “Sit & Stay” Café serving fresh breakfast and lunch options, snacks, & more
• “Lil Paws” NAEYC-accredited onsite childcare facility providing high-quality early education
• Paid Volunteer Opportunities to spend time doing good for causes close to heart
• Print Center and Business Services, Dry Cleaning, Mother's Rooms, Sustainable Infrastructure & more

 PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics.