Sr Product Manager - Payment Solutions

The Sr Product Manager for Payment Solutions will own the roadmap for integrated payments and financing across the Lightspeed platform, with a focus on powersports, RV, marine, and adjacent verticals. This role reports to the Director of Product Management and works collaboratively with other product managers and product owners to ensure alignment with Lightspeed's priorities. This role is responsible for executing the payments strategy within a PayFac or PayFac-as-a-Service operating model, ensuring that Lightspeed delivers secure, efficient, and intuitive payment experiences for dealers and their customers in partnership with Payments Leadership. 

You will serve as the primary product representative for payments and financing on cross-functional teams, collaborating with engineering, UX, sales, finance, support, and operations to maximize business outcomes and value delivered to dealerships.

What You'll Do:

• Execute the payments product strategy in consultation with the VP/GM of Payments, aligning roadmap and priorities to overall company and dealer objectives.
• Own the end-to-end product lifecycle for payments capabilities, including in-person, online, and recurring payment flows across Lightspeed DMS solutions.
• Operate within a PayFac or PayFac-as-a-Service model, driving requirements for merchant onboarding, underwriting, funding flows, chargebacks, and risk controls.
• Collaborate with cross-functional teams (engineering, QA, UX, Sales, Customer Operations) as the primary product representative to define epics, features, and user stories that deliver high-impact payments functionality.
• Maintain a transparent, prioritized product backlog and contribute to release planning, ensuring delivery teams have clear, actionable work aligned to payments objectives.
• Monitor and analyze key payments metrics (authorization rates, cost of acceptance, fraud rates, disputes, adoption) to inform prioritization and continuous improvement.
• Ensure payment solutions adhere to PCI-DSS, KYC/KYB, AML, and relevant regulatory and security standards in partnership with internal risk, security, and compliance teams. 
• Champion the voice of the dealer and end customer in powersports, RV, and marine, using feedback, utilization data, and pilot programs to refine payments experiences.
• Support go-to-market efforts by partnering with Sales, Marketing, and Customer Operations to communicate payment product capabilities and drive adoption and growth.

What you Should Have:

• Bachelor's degree (or equivalent) in business, product management, engineering, finance, or related field; MBA preferred.
• 6–10+ years of software product management experience, with at least 3 years focused on payments, fintech, merchant acquiring, or PayFac / PayFac-as-aService models.
• Proven track record leading cross-functional product initiatives from discovery through launch in an Agile environment.
• Experience working with CRM, retail, ERP, DMS, or similar B2B/B2B2C software systems serving dealerships or multi-location businesses.
• Strong analytical skills and comfort using data to make prioritization and trade-off decisions.
• Excellent communication and stakeholder management skills, with the ability to influence without formal authority across Product, Development, Sales, and Operations. 

Preferred Experience

• Background in recreation, automotive, powersports, RV, marine, heavy equipment, or automotive dealerships, or direct experience with dealer management systems.
• Hands-on experience with embedded payments, dealer payouts, or high-ticket retail payment flows.
• Familiarity with SaaS metrics and working in a high-growth, PE-backed software environment.
• Certification in a product management framework (e.g., Pragmatic) or Agile product ownership. If you want, the next step can be tightening this down to a final posting-ready version with specific benefits and reporting lines matching Lightspeed DMS's standard templates