Sr. Product Manager, Scorecard, Global SLS

Amazon.com Inc

Nashville, TN

JOB DETAILS
SKILLS
Continuous Improvement, Cross-Functional, Digital Signal Processing (DSP), Leadership, Metrics, Performance Metrics, Process Improvement, Product Development, Product Management, Scorecarding, User Interface/Experience (UI/UX)
LOCATION
Nashville, TN
POSTED
30+ days ago

Own the Global Scorecard Launch Strategy and establish the Minimum Lovable Product standards that will transform how we launch Scorecard metrics worldwide. As Sr. Product Manager for Global SLS, you"ll define what "launch-ready" means across metrics, signals, tools, and reports-creating the frameworks and governance mechanisms that eliminate rollbacks and scale launches globally. This role offers the unique opportunity to build institutional knowledge through Launch Playbooks, establish operational excellence mechanisms, and directly impact thousands of DSP partners by ensuring every Scorecard launch delivers a lovable product experience.

The ideal candidate combines strategic product vision with exceptional stakeholder management and a passion for operational excellence. You"ll orchestrate complex dependencies across global product development, regional SLS teams, partner organizations, UX, and training while making high-judgment tradeoff decisions that balance competing priorities. This position requires someone who thrives in ambiguity, excels at driving cross-functional alignment, and can establish scalable standards that improve with each launch cycle. You"ll be instrumental in building the foundation for worldwide Scorecard expansion.

Key job responsibilities

  • Define and own Minimum Lovable Product (MLP) Standards across four critical areas: Metrics, New Signals, Deep Dive Tools, and Supplementary Reports
  • Create Global Scorecard Launch Strategy and Governance Program establishing standardized, scalable processes that eliminate launch rollbacks and reduce DSP friction
  • Establish operational mechanisms including ORRs, Go/No-Go reviews, Launch Support Teams, and Retrospectives that identify edge cases and correct process gaps before metrics go live
  • Lead Monthly Scorecard Launch Readiness MBR tracking deliverables, blockers, and MLP adjustments across global launch timelines
  • Conduct Go/No-Go Launch Meetings as final product quality gates before preview
  • Orchestrate complex dependencies across global product development, regional SLS teams, partner organizations, UX, and training to drive cross-functional alignment
  • Create Launch Playbooks and reusable ORR templates that build institutional knowledge and improve with each launch cycle
  • Establish formal governance process for metric configuration changes and global product guardrails
  • Define audience-specific requirements ensuring DSPs can interpret performance without metric guides
  • Manage stakeholder expectations and escalate tradeoff decisions appropriately when teams aren"t aligned
  • Drive continuous improvement through launch retrospectives and closed-loop feedback mechanisms
  • Foster a culture of quality, innovation, and operational excellence aligned with Amazon Leadership Principles

About the Company

A

Amazon.com Inc

At Amazon, we don’t wait for the next big idea to present itself. We envision the shape of impossible things and then we boldly make them reality. So far, this mindset has helped us achieve some incredible things. Let’s build new systems, challenge the status quo, and design the world we want to live in. We believe the work you do here will be the best work of your life.

Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.

It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here

Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles
COMPANY SIZE
10,000 employees or more
INDUSTRY
Retail
FOUNDED
1994
WEBSITE
http://Amazon.com/militaryroles