Job#: 3030755
Job Description:
If you are qualified and interested in applying for this role, please email your resume to Nicole Rosipal at [email protected]
PENDING APPROVAL OF USE
Job Title: Sr. Product/Program Manager
Contract term: 6month - potential to extend or convert
Location: San Antonio, TX (preferred),
On site expectation: 4 days on site, 1 day remote
Rate: up to $95/hr.
Job Summary:
Our client is seeking a seasoned Senior Product Manager to lead initiatives within their Contact Center Technologies domain. This role is ideal for a strategic thinker with hands-on experience in product management, especially within technical ecosystems supporting call centers. You'll be responsible for driving the discovery, delivery, and performance of digital and technology products that enhance customer and internal user experiences.Able to translate product strategy and requirements into clearly defined epics and features, providing sufficient context, scope, and acceptance criteria to enable efficient engineering execution.
This is a high-impact opportunity to shape the future of contact center operations through innovative product strategies, cross-functional collaboration, and data-driven decision-making.
Key Responsibilities:
Required Qualifications:
Preferred Qualifications:
Tools & Technologies
Candidates with experience in the following tools and platforms will be highly valued:
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click here for more details.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
Employee Type:
Contract
Location:
San Antonio, TX, US
Job Type:
Date Posted:
April 16, 2026
Pay Range:
$75 - $95 per hour
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