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Sr Professional, Business Analyst

Cotality

Rochester, New York

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JOB DETAILS
SKILLS
Analysis Skills, Application Programming Interface (API), Bug Tracking/Defect Management, Business Analysis, Business Solutions, Communication Skills, Cross-Functional, Customer Relations, Data Analysis, Data Mapping, Data Structures, Debugging Skills, Delivery Management, Documentation, Ecosystems, Frequently Asked Questions (FAQ), Identify Issues, Information Technology & Information Systems, JSON, Lean Six Sigma, Onboarding, Operations Management, Problem Solving Skills, Process Engineering, Process Improvement, Project/Program Management, Real Estate, System Operations, Systems Analysis, Technical Writing, Wheel/Front-End Loader, Writing Skills, XML (EXtensible Markup Language)
LOCATION
Rochester, New York
POSTED
Today
At Cotality, we are driven by a single mission-to make the property industry faster, smarter, and more people-centric. Cotality is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society.

Cotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At Cotality, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.

Job Description:

Sr. Professional, Business Systems Analyst - Client Integration & Support

Are you a client-facing Business Systems Analyst who thrives on technical problem-solving, debugging, and collaboration? Do you have a project management mindset and a passion for supporting developers through complex integrations?

Join our team as a Sr. Professional, Business Systems Analyst, reporting to the Manager of Client Delivery for Cotality. In this role, you will be the primary technical bridge between our clients, their developer teams, and our core platform. You will work closely with new and existing clients expanding their Cotality product offerings, assisting their developers with data mapping, debugging integration queries, and troubleshooting technical roadblocks. Your strong project management skills will ensure timelines are met, deliverables are tracked, and support tickets are resolved efficiently.

Key Responsibilities
  • Developer Assistance & Support: Act as the primary technical point of contact for client developer teams. Assist them in understanding our data structures, mapping payloads, and successfully integrating with Cotality APIs.
  • Query Debugging & Troubleshooting: Analyze, triage, and debug client API requests, JSON/XML payloads, and data mapping queries to quickly resolve integration errors and data mismatches.
  • Issue & Bug Management: Meticulously track, document, and reproduce technical issues reported by clients. Collaborate with internal engineering teams to expedite bug fixes and system resolutions.
  • Onboarding & Project Management: Utilize strong project management skills to guide clients through the onboarding lifecycle, ensuring integration milestones are hit and timelines are respected.
  • Technical Documentation: Author and maintain clear integration guides, FAQs, data mapping schemas, and troubleshooting documentation to streamline the client onboarding experience.

Job Qualifications:

What you will bring:
  • Bachelor's degree in Business, Information Systems, Operations Management, or related field or equivalent experience.
  • Minimum of 5 years of relevant work experience required.
  • Strong expertise in business analysis, process re-engineering (e.g., Lean, Six Sigma), and complex data evaluation required.
  • Proven track record of leading cross-functional process improvement initiatives required.
  • Excellent communication, presentation, and facilitation skills required.
  • Strong analytical and problem-solving capabilities required.
  • Demonstrated ability to drive operational change and manage projects independently required.

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Annual Pay Range:
77,700 - 108,000 USD

Application Window:

This opportunity is expected to remain posted through the date identified below, subject to business needs.

Thrive with Cotality

At Cotality, we offer more than just a job, we provide a benefits experience designed to support your whole self. From a flexible working model to competitive time off and standout health coverage with meaningful perks and growth opportunities, our package is built to help you thrive at work and in life.

Highlights, depending on role classification, include:
  • Time off: Generous PTO and 11 paid holidays, plus well-being and volunteer time off.
  • Family Support: Up to 16 weeks of fully paid parental leave and a baby stipend.
  • Health: Multiple medical plan options with mental health and wellness support offerings.
  • Retirement: 401(k) with compan

About the Company

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Cotality

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