JOB REQUIREMENTS: Number of Openings: 1 Job Title: Sr. Professional
Services Consultant - Unified Communications Occupational Category:
Please choose the most appropriate choice based on the Job Title and
Description. Duties and Responsibilties of Job: Job Description Summary
Provides comprehensive professional services delivery as related to
infrastructure consulting, design, installation, configuration, and
knowledge transfer to Logicalis clients. Acts as technical lead and
provides subject matter expertise and implementation guidance to
clients. Essential Duties and Responsibilities * Performs
implementations of overall solutions for clients, including development
of solution designs, implementation plans and documentation. * Develops
Logicalis standards for scoping, documentation, and implementations. *
Provides, as subject matter expert, guidance, assistance, and
recommendations to determine new technical services and solutions for
client's business. * Leads project teams to deliver successful
implementations. * Performs expert integration and customized
consulting services. * Satisfies client technology services and
solution requirements using best practices to: * Design * Plan *
Implement * Validate and Test * Document * Provide Knowledge Transfer
* Troubleshoot * Support * Works directly with client to gather
requirements, design solutions, build proof of concepts and
implementations solutions. * Delivers consultative-based knowledge
transfer and documentation to Logicalis' clients. * Works with RMO and
PMO in scheduling and managing engagements. * Works with Logicalis'
clients to perform assessments, health checks, performance tests, and
capacity planning. * Responsible for product evaluation, process
improvement, and practice refinement activities. * Establishes
relationships with clients by demonstrating strong listening skills. *
Builds credibility and trust by delivering what has been promised within
established timeframes. * Maintains focus on client satisfaction and
expectation management. * Mentors and trains team members on working in
collaborative environment. * Demonstrates and actively promotes an
understanding and commitment to the mission of Logicalis through
performing behaviors consistent with the organization's values. *
Maintains a working knowledge of applicable Federal, State, and Local
laws and regulations as well as policies and procedures of Logicalis in
order to ensure adherence in a manner that reflects honest, ethical and
professional behaviors. * Supports and conducts self in a manner
consistent with customer service expectations. Supervisory
Responsibilities This job has no supervisory responsibilities.
Qualifications To perform this job successfully, an individual should be
able to perform each essential duty satisfactorily. The requirements
listed below are representative of the knowledge, skill, and/or ability
required. Reasonable accommodations may be made to enable individuals
with disabilities to perform the essential functions.
Education/Experience/Technical Requirements/Certifications Equivalent
combination accepted. Education * Bachelor's Degree in a related
field. Experience / Technical Requirements * 8 years of Cisco technical
experience, including design, implementation, and support of Cisco
Unified Communications solutions, in the following: * Cisco Core
Networking * Cisco Unified Communications Manager * Instant messaging
and presence * Enablement of mobile and remote workers (Collaboration
Edge) * Unified voice messaging * Legacy PBX Integration * Unified
Contact Center - UCCX and UCCE * Cisco WebEx Control Hub * Cisco WebEx
Calling * Cisco Webex Contact Center * Cisco WebEx Teams * Microsoft
Teams * Microsoft Teams Voice * AudioCodes * Consulting background
focused on Cisco solutions and Microsoft Teams * Proficient use of all
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