Sr. Professional Services Consultant - Microsoft Modern Workplace

Summary

Provides professional services delivery as related to infrastructure consulting, design, implementation, configuration and knowledge transfer to Logicalis clients. Acts as technical lead and provides subject matter expertise and implementation guidance to clients.

Essential Duties and Responsibilities

• Performs implementations of overall solutions for customers, including development of solution designs, implementation plans and documentation.
• Develops Logicalis standards for scoping, documentation, and implementations.
• As a subject matter expert, provides guidance, assistance and recommendations to determine new technical services and solutions for client's business
• Leads project teams to deliver successful implementations.
• Performs expert integration and customized consulting services.
• Satisfies client technology services and solution requirements using best practices to:
• Design
• Plan
• Implement
• Validate and Test
• Document
• Provide Knowledge Transfer
• Troubleshoot
• Support
• Works directly with client to gather requirements, design solutions, build proof of concepts and implementations solutions.
• Delivers consultative-based knowledge transfer and documentation to Logicalis' clients.
• Works with RMO and PMO in scheduling and managing engagements.
• Works with Logicalis' clients to perform assessments, health checks, performance tests, and capacity planning.
• Responsible for product evaluation, process improvement, and practice refinement activities on occasion.
• Establishes relationships with clients by demonstrating strong listening skills.
• Builds credibility and trust by delivering what has been promised within established timeframes.
• Maintains focus on client satisfaction and expectation management.
• Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values.
• Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors.
• Supports and conducts self in a manner consistent with customer service expectations.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience//Technical Requirements/Certifications

Equivalent combination accepted.

Education:

• Bachelor's Degree in IT, Business or related field.

Experience / Technical Requirements

• 8 years of experience including design, consulting, implementation, and support of Microsoft Solutions as follows:

• Active Directory - implementations and migrations.

• Office 365 migrations from varying versions of Exchange and configurations of hybrid environments in Enterprise setting.

• Experience implementing Microsoft 365 security and management solutions, including:

• Microsoft Entra ID (formerly Azure Active Directory) for identity and access management, including Multifactor Authentication (MFA)

• Microsoft Intune for endpoint management and mobile device security

• Microsoft Defender for Cloud Apps and Microsoft Purview for data protection and compliance

• Microsoft Sentinel for cloud-native SIEM and security analytics

• Microsoft Entra ID Protection for identity threat detection and remediation

• Strong understanding of Microsoft Teams - Skype for Business Integration and Deployment.

• General knowledge of migration tools including Quest On Demand Migration, MigrationWiz, and ShareGate.

• Strong PowerShell scripting skills.

• Proficient use of all Microsoft Office applications.

Certifications

• Two or more of the following:
• Microsoft Certified: Modern Desktop Administrator Associate
• Microsoft Certified: Teams Administrator Associate
• Microsoft Certified: Security, Compliance, and Identity Fundamentals
• Microsoft Certified: Microsoft 365 Certified: Enterprise Administrator Expert
• Microsoft Certified: Identity and Access Administrator Associate
• Microsoft Certified: Endpoint Administrator Associate

Other Skills and Abilities

• Excellent written and verbal skills; confidently and professionally interacts with external clients and internal teams.
• Ability to consult with client in-depth to ascertain and define need or requirements for the scope of work required to obtain solution.
• Self-starter with excellent organizational, administrative and interpersonal skills.
• Outstanding time and prioritization management; multitasks to accommodate requests from multiple clients and internal requests.
• Excellent problem solving, decision making, and analytical skills.
• Outstanding problem solving, decision making, and analytical skills. Ability to manage very complex projects.
• Maintains excellent client relationships and high client satisfaction ratings.
• Ability to travel nationally to meet with clients.
• Participates proactively in own career development.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms. The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds.

The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.

Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance. We value inclusion and belonging at our company. We do not discriminate on the basis of race, color, religion, national origin, sexual orientation, gender identity and gender expression, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws.

NOTE: It is Logicalis' practice that when a client requires medical testing, the employee must accept that requirement as a condition of their assignment and either submit to the tests or show proof they've completed the test satisfactorily (i.e., TB Test negative).

Salary Compensation Range: $140,000 to $160,000 plus bonus

LogicalisUS Benefits Summary