Senior Program Coordinator – University Registrar (Hybrid)

Location: Boston, MA
Job Type: Contract – 3 Months
Schedule: Monday–Friday | 35 Hours/Week (7 Hours/Day)
Work Arrangement: Hybrid – 1 Day/Week Onsite

Sigma Systems is currently seeking a Senior Program Coordinator to support the Office of the University Registrar for a 3-month contract opportunity in Boston, MA. This role is ideal for professionals with experience in academic administration, records management, data entry, student information systems, compliance, and high-volume administrative operations.

The Senior Program Coordinator will support critical university registrar functions related to student records, enrollment, registration, graduation processing, transcript management, academic scheduling, and records integrity. The ideal candidate will have strong attention to detail, excellent communication skills, and the ability to independently manage complex administrative processes while maintaining confidentiality.

Key Responsibilities:

• Maintain and update student academic records within university information systems based on approved documentation and authorization.
• Process updates related to student demographics, academic programs, course adds/drops, withdrawals, leaves of absence, and grades.
• Manage workflow requests, email communications, and administrative tasks supporting the Office of the University Registrar.
• Review, interpret, and apply university policies, procedures, and regulatory requirements to resolve complex student record issues.
• Process transcript requests and respond to transcript-related inquiries from students and university stakeholders.
• Research, audit, and maintain historical academic records to ensure accuracy and compliance.
• Support graduation processes, including reviewing degree completion requirements and processing degree conferral applications.
• Communicate effectively with students, advisors, department chairs, faculty, deans, and university staff regarding academic records.
• Investigate and resolve data discrepancies, record issues, and workflow requests.
• Maintain confidential student files in compliance with FERPA regulations and university policies.
• Provide cross-functional support and assist other registrar areas during peak periods.
• Perform additional administrative duties as assigned.

Required Qualifications:

• Experience in program coordination, academic administration, records management, or a similar administrative role.
• Strong verbal and written communication skills.
• Excellent attention to detail with a high level of data entry accuracy.
• Ability to analyze information, identify discrepancies, and apply updates accurately.
• Strong organizational skills with the ability to prioritize multiple tasks and meet deadlines.
• Experience maintaining confidential records and handling sensitive information.
• Ability to work independently while collaborating with internal teams.
• Strong problem-solving skills and ability to interpret policies and procedures.
• Proficiency with computer systems, databases, and Microsoft Office applications.

Preferred Qualifications:

• Experience working in a university, college, education, or academic administration environment.
• Experience with student information systems (SIS), registrar systems, or database management.
• Knowledge of FERPA regulations and academic records processes.
• Experience processing transcripts, enrollment records, graduation requirements, or student information.

Ideal Candidate Background:

• Senior Administrative Coordinator
• Program Coordinator
• Academic Coordinator
• Registrar Assistant
• Student Records Specialist
• Enrollment Coordinator
• Education Program Administrator
• Records Management Specialist
• Data Management Coordinator