Job Description
Amazon is seeking a Senior Program Manager, Fleet Health Coach who will help build new business improvement paths through monitoring and accountability mechanisms.
At Amazon, we are building a last mile operation that is complimented by Delivery Service Partners (DSP). The Last Mile team is hiring a Senior Program Manager, Fleet Health Coach to develop and lead the enforcement, coaching, and proactive support for DSPs to ensure compliance against Fleet Standards and Requirements. The Senior Program Manager, Fleet Health Coach will be working with DSPs with low compliance scores to understand root causes, provide dedicated support, and to coach them to better performance and fleet readiness. This role will be responsible for executing a new or existing coaching and enforcement program, that includes developing impactful coaching plans, ensuring our DSPs understand program requirements, and taking appropriate action where needed for our safety and compliance standards. Further, this role partners regularly with internal stakeholders to improve programs, products, reporting, and experiences that lead to better safety and business outcomes.
Key job responsibilities
- Own Monitoring and Enforcement Plans (MEPs) within North America to ensure compliance and coach DSPs to improve performance around key metrics
- Develop reporting and communication processes for DSPs to drive performance for key Fleet Standards metrics
- Communicate across teams and to leadership to ensure alignment of goals, tasks, and to ensure the overall success of the program
- Monitor key quality metrics, define and implement initiatives to drive program and process improvements
- Evaluate program policies and enforcement matrix
- Create programs and processes to drive compliance
- Work within time constraints and deliver results to meet critical business needs
- Work across internal teams including Transportation Risk and Compliance, Fleet Managers, Business Coaches, and other Last Mile teams
- Create reporting and metrics to help identify root causes of low performance
- Develop action plans to address root causes and assist with implementing the changes
Travel expectations will be approximately 25-40%.
Numbers & Facts
| Location | Nashville, TN |
| Industry | Retail |
| Company Size | 10,000 employees or more |
| Year Founded | 1994 |
| Website | http://Amazon.com/militaryroles |
About Company
At Amazon, we don’t wait for the next big idea to present itself. We envision the shape of impossible things and then we boldly make them reality. So far, this mindset has helped us achieve some incredible things. Let’s build new systems, challenge the status quo, and design the world we want to live in. We believe the work you do here will be the best work of your life.
Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.
It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here
Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles
Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.
It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here
Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles
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