Sr. Program Manager , Recruitment Operations Center (ROC)

Amazon

Seattle, WA

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JOB DETAILS

SKILLS

Artificial Intelligence (AI), Business Administration, Business Operations, Capacity Utilization, Communication Skills, Cross-Functional, Documentation, Establish Priorities, Follow Through, Forecasting, Human Resources, Instructional Design, Leadership, Metrics, Multitasking, Operational Improvement, Operations Management, Operations Planning, Organizational Development/Management, Presentation/Verbal Skills, Process Improvement, Project/Program Management, Sprint Planning, Standard Operating Procedures (SOP), Writing Skills

LOCATION

Seattle, WA

POSTED

10 days ago

Description The Recruiting Operations Center (ROC) organization is seeking a Sr. Program Manager to own and drive program governance and operational execution across the unified ROC structure. You will be responsible for two key work streams. The first, ROC-Level Program Governance, encompasses bi-weekly portfolio reviews, status consolidation, capacity tracking, and executive reporting for Amazon Talent Acquisition leadership. The second work stream supports the Analytics teams by driving operational execution, including intake management, prioritization, progress tracking, and dependency management across stakeholders. What We're Looking For Success in this role requires exceptional organizational rigor, structured thinking, excellent written and verbal skills, and the ability to operate across a complex stakeholder landscape without direct authority. You must be comfortable facilitating cross-team alignment, managing competing priorities across multiple simultaneous work streams, and driving clarity in environments with high intake volume and shifting dependencies. You are data-driven, process-oriented, and skilled at building mechanisms that create sustained visibility and accountability. Your communication style is clear, concise, and tailored to your audience, whether consolidating status for director level reviews or coordinating sprint execution with technical teams. Key job responsibilities Program Governance & Executive Reporting - Own and drive bi-weekly portfolio reviews across ROC, consolidating status, risks, and capacity data for Amazon Talent Acquisition leadership - Establish and maintain executive reporting mechanisms that provide consistent, high-quality visibility into program health and delivery progress - Track and report on capacity utilization across TPM and PM teams, identifying allocation gaps and recommending trade-offs Process Improvement & Scalability - Identify and implement process improvements that reduce operational overhead and improve delivery predictability - Standardize program management workflows to ensure consistency and reduce ad hoc coordination - Develop and maintain operational documentation, SOPs, and reporting templates that enable self-service visibility Stakeholder Management & Communication - Operate across Tech and Program teams, facilitating alignment and driving consensus among diverse technical and business stakeholders - Proactively escalate risks, blockers, and misalignments to maintain momentum and avoid late-stage surprises - Build trust through consistent delivery, transparent communication, and reliable follow-through A day in the life In this role, you will serve as the operational backbone of the ROC organization. On a typical day, you may facilitate a portfolio review with cross-functional leadership, triage and prioritize incoming intake requests for the Analytics teams, coordinate dependency resolution across partner teams, consolidate status updates into executive reporting, and drive sprint planning to ensure delivery commitments are on track. You will operate at the intersection of strategy and execution, ensuring that governance mechanisms run smoothly while operational teams maintain focus on their technical roadmap. Basic Qualifications - 5+ years of program or project management experience - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership Preferred Qualifications - 2+ years of driving process improvements experience - Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field - Knowledge of general AI tools - Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, WA, Bellevue - 115,600.00 - 160,000.00 USD annually USA, WA, Seattle - 115,600.00 - 160,000.00 USD annually

About the Company

Amazon

At Amazon, we don’t wait for the next big idea to present itself. We envision the shape of impossible things and then we boldly make them reality. So far, this mindset has helped us achieve some incredible things. Let’s build new systems, challenge the status quo, and design the world we want to live in. We believe the work you do here will be the best work of your life.

Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.

It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here

Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles

COMPANY SIZE

10,000 employees or more

INDUSTRY

Other/Not Classified

FOUNDED

1994

WEBSITE

http://Amazon.com/militaryroles

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