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Skills
- Automationunmatched
- Budget Managementunmatched
- Budgetingunmatched
- Capital Projectunmatched
- Cross-Functionalunmatched
- Documentationunmatched
- Expense Trackingunmatched
- Financeunmatched
- Forecastingunmatched
- Leadershipunmatched
- Maintain Complianceunmatched
- Operations Managementunmatched
- Problem Solving Skillsunmatched
- Product Developmentunmatched
- Product Engineeringunmatched
- Project Developmentunmatched
- Project Executionunmatched
- Project Planningunmatched
- Project Trackingunmatched
- Project/Program Coordinationunmatched
- Project/Program Managementunmatched
- Quality Managementunmatched
- Resource Managementunmatched
- Returns Processingunmatched
- Risk Analysisunmatched
- Risk Managementunmatched
- Roboticsunmatched
- Safety Complianceunmatched
- Safety Processunmatched
- Strategic Planningunmatched
- Time Managementunmatched
- Willing to Travelunmatched
Description
Amazon"s Next Generation ReLo Centers (NGRC) program is revolutionizing returns processing through advanced automation, robotics, and innovative facility design. As a Sr. Program Manager for NGRC, you will drive the execution of complex, multi-site launch and automation deployments that improve speed, quality, and cost efficiency in returns processing. You will work cross-functionally with engineering, operations, product, and other internal teams to deliver world-class automation solutions across Amazon"s US returns network.
This role require around 30% travel
Key job responsibilities
Program Execution & Delivery :
- Manage complex projects involving MHE (Material Handling Equipment), robotics, sortation systems and facility infrastructure
- Drive on-time, on-budget delivery by developing detailed project plans, tracking milestones, and proactively managing risks and dependencies
- Coordinate with GES PMO to ensure compliance with capital project processes, safety signoffs, and design standards
- Own project-level budgets and resource allocation, partnering with Finance to track spend and forecast accurately
Cross-Functional Coordination
- Serve as the primary point of contact for assigned NGRC projects, coordinating across Product, Robotics, Operations, Safety, and Finance teams
- Facilitate design reviews, readiness assessments, and go-live planning with cross-functional stakeholders
Stakeholder Communication
- Develop and maintain comprehensive project status reporting including weekly updates, Monthly Business Reviews (MBRs), and executive briefings
- Communicate project health, risks, and mitigation plans clearly to senior leadership
- Escalate blockers and critical issues appropriately with proposed solutions
- Create and maintain project documentation including charters, RACI matrices, and lessons learned
Risk & Issue Management
- Proactively identify project risks and develop mitigation strategies
- Track and resolve issues that could impact scope, schedule, budget, or quality
- Manage dependencies across multiple workstreams and projects
- Ensure safety compliance throughout all phases of project execution
About the team
The Next Generation ReLo Centers (NGRC) team is a cross-functional organization within Relo Ops Excellence, driving the transformation of Amazon"s returns processing network through automation and innovation. The team operates at the intersection of product development, engineering, operations, and program management to deliver world-class returns centers that set new standards for speed, quality, and cost efficiency
Numbers & Facts
| Location | TX |
| Industry | Retail |
| Company Size | 10,000 employees or more |
| Year Founded | 1994 |
| Website | http://Amazon.com/militaryroles |
About Company
At Amazon, we don’t wait for the next big idea to present itself. We envision the shape of impossible things and then we boldly make them reality. So far, this mindset has helped us achieve some incredible things. Let’s build new systems, challenge the status quo, and design the world we want to live in. We believe the work you do here will be the best work of your life.
Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.
It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here
Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles
Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.
It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here
Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles
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