Sr Program Manager, XB DEX

Description Stay local, shop global! Amazon Cross Border allows customers to easily discover a wide selection of international products available from Amazon's websites around the world, offering simplified customs, faster delivery, local language and payment support, and a world-class customer service. Cross Border has presence in multiple countries and will continue to stay at the forefront of Amazon's global expansion strategy. We are looking for an entrepreneurial, analytical, and creative program leader to drive our initiatives around improving delivery experience across stores. In this role, you will use a combination of thought leadership, analytical skills, cross-functional partnership, business judgment, and strategic thinking to innovate on behalf of our cross-border customers. You will thrive working with latest technology and be able to build a strong understanding of cross-border shoppers and their needs to scale the program globally. You will have the opportunity to lead work-streams across , cross-border delivery experience, Finance, Legal, Operations, SCOT, Global Logistics, to name a few. You should be comfortable with a degree of ambiguity that's higher than most projects and relish the idea of solving cross-border/ cross-regional problems. You will tackle novel, challenging situations every day and given the size of this initiative, you'll have the opportunity to work with multiple supply chain, logistics product and technical teams at Amazon in different international locations. Key job responsibilities - Identify and fix supply chain challenges across all aspects of Amazon's cross-border business - spanning demand forecasting, inventory placement, buying, fulfillment, and delivery speed - to drive measurable improvements for international customers - Own and drive the program roadmap to improve cross-border placement efficiency across key marketplaces and strategic XB nodes, partnering with SCOT, supply chain, and fulfillment teams to scale solutions globally - Lead cross-functional initiatives to optimize inventory positioning and reduce end-to-end delivery times for international customers, working across Operations, Logistics, Finance, Legal, and Marketplace teams - Partner with an AI-focused team to build intelligent, data-driven solutions that automate and accelerate cross-border supply chain decisions - from forecasting to fulfillment - Define and track key performance metrics (e.g., in-stock, delivery speed, placement accuracy) and develop mechanisms to identify gaps, root causes, and corrective actions at scale - Navigate ambiguity in a fast-moving, cross-regional environment - driving clarity, alignment, and execution across multiple concurrent work-streams Basic Qualifications - 5+ years of program or project management experience - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership - Bachelor's degree Preferred Qualifications - 2+ years of driving process improvements experience - Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field - Demonstrated experience leveraging generative AI tools to enhance workflow efficiency and productivity, with the ability to craft effective prompts and critically evaluate AI-generated outputs in a professional setting - Experience identifying opportunities to integrate AI solutions into products and services to drive business value. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, WA, Seattle - 115,600.00 - 160,000.00 USD annually