Sr Quality & Compliance Manager- North America

Sr Quality & Compliance Manager- North America

Job ID

285041

Posted

10-Jul-2026

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Risk Management

Location(s)

Malvern - Pennsylvania - United States of America, Philadelphia - Pennsylvania - United States of America, Raritan - New Jersey - United States of America, Spring House - Pennsylvania - United States of America, Titusville - new Jersey - United States of America

About the Role:

As a CBRE Quality and Compliance Sr. Manager, you will be responsible for supervising the team that supports quality assurance and quality control deliverables for large and high-profile clients.

This is a role that will require you to be commutable to client sites located in PA and NJ (Raritan, NJ area) and travel is up to 20%.

What You'll Do:

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff.
• Set and track staff and department deadlines. Mentor and coach as needed.
• Execute both company and confidential client compliance programs and participate in continuous improvement objectives.
• Create initiatives and communicate issues across the functional areas. Report compliance status to key stakeholders and sr. management regularly.
• Manage the execution and evaluate the success of the quality-of-service initiatives for non-regulated services.
• Report Compliance (among other quality and business metrics) status to the client during review meetings; appropriately escalates and notifies CBRE and client management of quality and compliance issues.
• Oversee the inspection readiness program for the site. Manage audits as well as serve as the primary quality representative for operations.
• Apply a broad knowledge of the business, own discipline, and how own discipline integrates with others to achieve team and departmental objectives.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Influence others to adopt a different point of view while being guided by policies and departmental plans.
• Identify and solve technical and operational problems of complexity.
• Understand and recognize the broader impact across the department.
• Improve and change existing methods, processes, and standards within job discipline.

What You'll Need:

• Bachelor's Degree preferred with 5 - 8 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
• Quality Systems experience with eQMS & DMS Incident Escalation Systems & Processes
• Prior leadership and development experience along with hiring, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred.
• Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.
• Leadership skills to motivate the team to achieve broad operational targets with impacts on own job discipline, multiple job disciplines, and department.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Extensive organizational skills and an advanced inquisitive mindset.

About CBRE:

When you join CBRE, you become part of a global leader in commercial real estate and investment services that help businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact! Our collaborative environment is built on our shared values - respect, integrity, service, and excellence - and we value the varied perspectives, backgrounds, and skills of our people. At CBRE, you have the opportunity to chart your own course and realize your full potential!

Disclaimer:

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training and experience. The compensation range is about $130,000 to $158,000 annual base salary plus 10% target bonus based on experience. The compensation offered to a successful candidate will depend on the candidate's skills, qualifications and experience.

Equal Employment Opportunity: CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

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