Sr. Quality Engineer

What You'll DoWhat You'll Do — Ensure the quality and reliability of supplier products and manage warranty-related issues within the electrical sector by leading supplier assessments, driving corrective actions, resolving customer complaints, and supporting continuous improvement through audits, metrics, and cross-functional collaboration.Essential FunctionsLead and coordinate resolution of customer complaints and quality issues, including root cause analysis and corrective/preventive actions (CAPA).Apply structured problem-solving methodologies such as PDCA, DMAIC, 8D, 5 Why, Fishbone diagrams, and pareto charts.Communicate effectively with customers, providing timely updates on quality issues and ensuring customer satisfaction.Attend and lead customer meetings, driving problem-solving and CAPA execution.Review and approve quality documentation, including inspection plans, test methods, and specifications for compliance.Support and maintain Quality Management Systems, including ISO 9001 and Eaton Quality System (EQMS).Conduct internal audits, evaluating processes and systems to ensure compliance and continuous improvement.Manage product quality, implement quality plans, and lead improvement projects.Prepare and analyze quality reports to identify problem areas and drive corrective actions.Develop and maintain technical documentation, such as procedures and specifications.QualificationsEducation and Minimum Experience Requirements:Bachelor's degree in Engineering or related field from an accredited institution required.Minimum five (5) years quality experience in manufacturing environment.Verbal and written communication skills in English and Spanish required.Must be able to work in the United States without corporate sponsorship now and within the future.No relocation benefit is being offered for this position. Only candidates within a 50-mile radius of El Paso TX will be considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation.Preferred QualificationsPrior supervisory experience preferred.Position Success CriteriaProven ability to solve problems utilizing common problem-solving methodologies/tools such as PDCA, DMAIC, 8D, 5 Why, Fishbone diagrams, is/is not tables, pareto charts, control charts, etc.Lead timely customer updates regarding the status of quality issues and requests, ensuring clear communication and sustained customer satisfaction.Coordinate resolution of customer complaints, quality alerts, and external escapes, including root cause analysis and CAPA effectiveness.Attend customer meetings and lead problem-solving or CAPA execution to drive improvement.Review and approve quality documents – Inspection plans, test methods, and specifications—to ensure customer compliance.Quality Management System and Six Sigma knowledge.Training and experience with quality assurance concepts, Error Proofing, Problem Solving, MSA's, Capability Studies, PFMEA's, Control Plans, ISO 9001, dimensional analysis, auditing and Supplier Quality Management.Proven ability to write technical documents such as procedures and specifications.ISO9001 or TS16949 Experience; support deployment of Eaton Quality System (EQMS)/ISO9001.Lead internal systems audits by performing regular process and systems evaluations.Responsible for product quality management, implement quality plans, drive quality improvement projects and prepare quality reports to identify problem areas and drive improvements.#J-18808-Ljbffr