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Sr Quality Technical Writer

Merieux NutriSciences

Jacksonville, FL

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JOB DETAILS
SKILLS
Adobe Acrobat, Analysis Skills, Auditing, Communication Skills, Cross-Functional, Data Entry, Data Management, Dental Insurance, Detail Oriented, Distribution Channel, Distribution Services, Documentation, Entrepreneurship, Identify Issues, Interpersonal Skills, Keyboards, Laboratory Management, Laboratory Techniques, Maintain Compliance, Operational Audit, Operational Improvement, Operational Support, Operations, Operations Guidelines, Operations Processes, PC Software, Physical Demands, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Project Tracking, Project/Program Coordination, Project/Program Management, Public Health, Quality Assurance, Quality Control, Regulations, Reporting Skills, Research & Development (R&D), Restaurant, Scorecarding, Standard Operating Procedures (SOP), System Operations, Systems Administration/Management, Technical Writing, Telephone Skills, Time Management, Training/Teaching, Validation Testing, Vendor/Supplier Evaluation, Vision Plan, Willing to Travel, Writing Skills
LOCATION
Jacksonville, FL
POSTED
Today
Sr Quality Technical Writer

Jacksonville, Florida

Regular (US Only)

MERIEUX NUTRISCIENCES

As a trusted partner, our Public Health mission is to make food systems safer, healthier and more sustainable. Throughout our global network in 27 countries, we offer to our customers a wide range of testing and innovative solutions dedicated to preventing health risks related to food, environment and consumer goods. External growth has been a key pillar of our history with more than 40 acquisitions completed in the last 10 years.

If you want to contribute to an inspiring long-term purpose, to be part of a fast growing company on a high-value market with significant build-up opportunities, and to grow in an entrepreneurial and warm environment, join us!

YOUR DAY TO DAY LIFE

We are looking for a Sr Quality Technical Writer in 4600 Touchton Rd, Jacksonville, FL 32246 USA. Your mission will be to:

Position Summary
The incumbent assists with the writing of technical documents and standard operating procedures for clients and auditing bodies to support research and development as well as for internal use. This position supports the daily operations of the QA Systems Department by assisting the department leaders in tracking, maintaining and entering information in data management systems. This position is responsible for ensuring databases and timeliness of the product approval processes dictated by the clients of the company.

Essential Functions and Responsibilities
  • Preparation of technical specification for commodities in client systems.
  • Collaborate with products manufacturers and culinary teams.
  • Review and interpretation of verification and validation data generated to support new method development and matrix extension.
  • Preparation of validation data packages and all associated documentation.
  • Manage guest-reported incidents via client systems, determining responsible parties and deciding whether to capture incidents for action within the client's system.
  • Process brand-specific incidents submitted by restaurants and handle ad hoc tickets through client systems.
  • Evaluate PDF-submitted incidents to determine responsibility, directly impacting Supplier and Distribution Center scorecards.
  • Exercise judgment to escalate high-priority incidents that require further management action.
  • Provide system support, including password resets and technical training for suppliers, distributors, and other stakeholders.
  • Collaborate with brand cross-functional teams on upcoming project launches, providing follow-up tracking for pending approvals.
  • Communicate daily with Distribution Centers to ensure compliance with 5-day timelines and provide system training to DC contacts.
  • Set up raw material suppliers following the completion of GAP Audits.
  • Be prepared to communicate product issues or concerns with the supervisors and/or client representative, including being able/willing to answer phones and take messages.
  • Other related duties as assigned.
  • At any time, the incumbent must behave and operate in an ethical and Code of Conduct compliant manner.


Communication
  • Internal Interlocutors: Team members (Miami, Mississauga and Gainesville RS) Regular communication with management and laboratory staff for data-related questions and project coordination
  • External Interlocutors: Client QA Team Members, Intermittent communication with auditors and clients for specific projects
YOUR PROFILE

Qualifications Required
  • Must have basic knowledge of laboratory procedures and policies obtained from a related degree or job experience to analyze and interpret raw data accurately. Bachelor's degree or relevant work experience and 3-5 years experience required.
  • A general knowledge of personal computer software and basic data entry skills are needed to generate special reports and calculate quality control results.
  • Strong analytical abilities, attention to detail and a methodical and logical approach to troubleshoot problems and ensure the accurate completion of technical specifications.
  • Developed interpersonal skills are required to build interdepartmental relationships, and foster a culture that focuses on quality.
  • Planning skills are needed to ensure that tasks are completed in a timely manner.
  • Excellent oral and written communication skills are required to write special reports and work with customers and QA team on quality issues.
  • Must adapt and adjust easily to organizational changes and have the ability to independently plan work and meet deadlines
  • Basic background knowledge of sensory evaluation.
Success Factors/ Job Competencies
  • Analytical Skills: Evaluating operational data.
  • Attention to Detail: Focusing on operational specifics.
  • Communication Skills: Clear information exchange.
  • Knowledge of Industry Regulations: Understanding operational guidelines.
  • Problem-Solving Skills: Resolving operational issues.
  • Process Optimization: Improving operational processes.
  • Technical Writing: Knowledge of technical writing skills.
  • Project Management: Overseeing operational projects.
  • Team Collaboration: Working well with colleagues.
  • Time Management: Efficient use of time.
  • Adaptability: Adjusting to operational changes.
Physical Demands and Work Environment
  • Work is performed in both an administrative office and occasional test kitchen setting.
  • The role requires extended periods of sitting or standing and physical dexterity is necessary to effectively manipulate a keyboard.
  • The role requires the ability to detect slight variations in color shades.
Travel
  • Travel is required up to 15% of the time within the US and Canada
Full Time Eligible Benefits Overview:
  • Comprehensive medical, dental, and vision insurance plans.
  • Generous paid time off (PTO) package to support work-life balance following state and local ordinances.
  • Optional 401(k) plan with employer matching contributions.
The information above provides a general overview and may vary based on specific job responsibilities, location, or other factors. Details will be clarified during the hiring process.

#LI-KC1

WHY JOIN US?
  • Because you would contribute to an inspiring Public Health purpose, supported by long-term and visionary shareholders.
  • Because you would have an impact on our strategic pillars that build on 50 years of experience and expertise.
  • Because you would be part of a community of an enthusiastic and skilled group of people who love co-building together and serving a purpose bigger than them.
  • Because you would be welcome as you are, in a diverse and open-minded environment that is rich in our singularities and differences.
  • Because you would grow in an international group of more than 8200 fantastic team members, with plenty of opportunities to learn and share.

Ready for the journey?

To apply please click on 'Apply now' button

About the Company

M

Merieux NutriSciences

Mérieux NutriSciences is dedicated to improving food safety and quality through nutritional research, scientific excellence and innovation at every step of the food supply chain.

Safety and quality testing is at the very heart of our expertise as a leading partner to the global food industry. Our scientific analyses are performed by an international network of accredited laboratories, each with a thorough understanding of global and local requirements within a constantly evolving regulatory framework.

From isolating and identifying foodborne pathogens to guaranteeing product stability and nutritional content, we offer a full portfolio of contract research services to ensure the quality and safety of foods from concept development to retail shelf.

Around the world, Mérieux NutriSciences offers testing, auditing, consulting, training, and research services – all of which can be customized to meet the needs of manufacturers, food processors, caterers and retailers.

Mission: Providing safety and quality services and solutions for food, environment, agrochemicals, pharmaceuticals, cosmetics and consumer goods on a global basis.
COMPANY SIZE
500 to 999 employees
INDUSTRY
Food and Beverage Production
FOUNDED
1967
WEBSITE
http://www.merieuxnutrisciences.com

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