This position is based in a client headquarters in Jacksonville, Florida
Position Summary
The incumbent assists with the writing of technical reports and standard operating procedures for clients and auditing bodies to support research and development as well as for internal use. This position supports the daily operations of the QA Systems Department by assisting the department leaders in tracking, maintaining and entering information in data management systems. This position is responsible for ensuring databases and timeliness of the product approval processes dictated by the clients of the company. The incumbent will be expected to contribute to laboratory testing for physical and sensory analysis of products.
Essential Functions and Responsibilities
Preparation of study protocols to support GLP / GMP verification and validation studies.
Review and interpretation of raw data and preparation of final reports for lab and client sign-off for submission to the FDA, CFIA, and / or other regulatory bodies and accrediting bodies, including exposure to Canadian, U.S. and International Regulations, Guidelines and Standards.
Review and interpretation of verification and validation data generated to support new method development and matrix extension.
Preparation of validation data packages and all associated documentation.
Manage guest-reported incidents via Qualtrics, determining responsible parties and deciding whether to capture incidents for action within the client's system.
Process brand-specific incidents submitted by restaurants and handle ad hoc tickets through FreshDesk.
Evaluate PDF-submitted incidents to determine responsibility, directly impacting Supplier and Distribution Center scorecards.
Exercise judgment to escalate high-priority incidents that require further management action.
Provide system support, including password resets and technical training for suppliers, distributors, and other stakeholders.
Collaborate with brand cross-functional teams on upcoming project launches, providing follow-up tracking for pending approvals.
Communicate daily with Distribution Centers to ensure compliance with 5-day timelines and provide system training to DC contacts.
Set up raw material suppliers following the completion of GAP Audits.
Support local quality and method audits as required.
Identify and document departures from the management system or test procedures, notifying leadership of non-conformities.
Prepare samples for analysis and analyze according to procedures and methods.
Evaluate product quality based on organoleptic testing, packaging integrity, labeling and regulatory requirements, and performance and client specifications.
Be prepared to communicate product issues or concerns with the supervisors and/or client representative, including being able/willing to answer phones and take messages.
Other related duties as assigned.
At any time, the incumbent must behave and operate in an ethical and Code of Conduct compliant manner.
Communication
Internal Interlocutors: Team members (Miami, Mississauga and Gainesville RS) Regular communication with management and laboratory staff for data-related questions and project coordination
External Interlocutors: Client QA Team Members, Intermittent communication with auditors and clients for specific projects