Sr Reliability Engineer - Exempt

Position Overview

The Reliability Engineer is responsible for ensuring product quality and performance by investigating failures, identifying root causes, and driving continuous improvement initiatives. This role works closely with cross-functional teams to enhance product reliability and deliver high levels of customer satisfaction.

Key Responsibilities

• Conduct in-depth failure analyses to determine root causes and contributing factors of product issues.
• Analyze trends in reported failures and complaints to identify recurring problems and opportunities for improvement.
• Categorize and prioritize customer complaints to ensure timely and effective investigations.
• Collaborate with cross-functional teams, including quality, manufacturing, and engineering, to gather data and insights for thorough analysis.
• Partner with product owners and design teams to implement reliability improvements and prevent future failures.
• Communicate investigation findings, corrective actions, and recommendations clearly to stakeholders and customers.
• Participate in regular team meetings to share insights, align on priorities, and contribute to continuous improvement strategies.

Must Have

• Strong analytical skills with the ability to conduct in-depth root cause analysis using log data in complex robotic systems.
• Passion for continuous improvement in process, troubleshooting techniques, and root cause investigation methodology, such as “cause map.”
• Experience with integrating hardware and software in complex robotic systems.
• Experience with data analysis and trend identification.
• Excellent written and verbal communication, problem-solving, and analytical skills.
• Ability to lead or work effectively with cross-functional teams.

Nice to Have

• Experience with Medical Product verification and FDA guidance.
• Work experience in highly regulated industries such as medical or military.
• Experience in developing automation scripts to analyze test data.
• Familiarity with statistical analysis and modeling techniques.
• Knowledgeable of Linux OS, Matlab, Python.
• Ability to work with QA to ensure system integration procedures meet Quality and Regulatory needs.
• Ability to manage, track, and upgrade multiple hardware and software configurations.
• Ability to collaborate with other engineering disciplines to drive resolution of issues.
• Experience with product design and improvement initiatives.
• Knowledge of industry best practices for reliability and performance engineering.
• Previous experience in triage or issue categorization processes.

Education and Experience

• Education Required: BS in engineering (EE, ME, CS, Bio).
• Years’ Experience Required: 2 for Level II, 4 for Senior.

Work Schedule and Location

This is a full-time position requiring 40 hours per week, and it is based on-site in North Haven, CT. Enjoy the opportunity to work in a vibrant community known for its quality of life and excellent amenities.