Sr. Retail Operations Manager

The Senior Retail Operations Manager is a key leadership role responsible for driving retail performance and operational excellence at Tampa International Airport. Serving as the second-in-command for retail operations, this position partners closely with the Director of Retail Operations to deliver strong financial results, exceptional customer experiences, and well-led retail teams across a multi-brand airport retail environment. This role owns the day-to-day retail operations, develops management talent, and ensures consistent execution of company and brand standards while maintaining strong relationships with internal teams, brand partners, and stakeholders

Resposibilities:

• Partner with the Director of Retail Operations to achieve revenue, expense, and profitability goals while monitoring KPIs across all retail locations
• Lead day-to-day operations for all stores, serving as the primary decision-maker in the Director's absence and driving sales improvement by store, category, and brand
• Analyze market trends, customer behavior, and competitive activity to inform operational strategy
• Ensure consistent execution of SOPs, operational reviews, opening/closing procedures, and full compliance with company policies, brand standards, safety, and visual merchandising guidelines
• Collaborate with ACDBE partners and evaluate SOP effectiveness, recommending improvements based on performance data
• Lead, coach, and develop retail management teams; support hiring, promotions, performance management, and a positive, inclusive workplace culture
• Oversee labor management, timekeeping, inventory control, vendor relationships, and supply chain coordination to ensure cost-effective, fully stocked operations
• Partner with brand and marketing teams to ensure brand compliance and execute promotional and marketing initiatives driving measurable results

• 6+ years of combined education and professional experience, including at least 2 years leading retail or operations teams.
• Bachelor's degree in a related field may substitute for up to 3 years of experience
• Strong knowledge of retail operations, including compliance, visual merchandising, inventory systems, brand standards, and applicable federal, state, and local safety requirements
• Experience in travel retail or multi-brand environments preferred
• Proven ability to lead, coach, and develop high-performing teams in a fast-paced environment
• Strong business acumen, problem-solving, and delegation skills with the ability to manage competing priorities
• Demonstrated commitment to customer service excellence, operational consistency, and brand compliance

• Health, dental and vision insurance
• Generous paid time off (vacation, flex or sick)
• Holiday pay
• *401(k) retirement plan
• *Company paid life insurance
• *Tuition reimbursement
• Employee discounts across all company brands
• Employee assistance program
• Training and exciting career growth opportunities
• Referral program - refer a friend and earn a bonus