Description
WHO ARE WE LOOKING FOR?:
We are looking for a Sr. Retail Production Support Engineer who can excel in a team-based environment and is passionate about the support of technology within the Nike Inc. retail environment.
This role handles tier 2 level support and troubleshooting of critical issues of all technology equipment within Nike and Converse retail stores.
The successful candidate must have good communication, technical, analytical skills and must work to high standards while maintaining the ability to “get the job done” on time. The Sr. Production Support Engineer will be a key team member and play a meaningful role in managing the technical needs of our retail store customer.
WHAT WILL YOU WORK ON?:
If this is you, you will be working with Nike and Converse retail stores and participate in a multi-disciplined team and accurately apply troubleshooting and technical skills and processes. You will collaborate and coordinate with multiple teams and other engineering disciplines to resolve issues that may arise in our retail technology production environment. You will be a voice for the store Athletes* and Coaches* while partnering with numerous teams across the organization.
WHO WILL YOU WORK WITH?:
You will work with the Retail Production Support team within the Global Retail Ops and Support organization reporting directly to the Retail Production Support team manager. This position supports Nike and Converse retail stores primarily across the US and some stores outside the US.
QualificationsWHAT YOU BRING:
- 5+ years technical education beyond high school, equivalent work experience is acceptable
- Proficient in Microsoft Windows Server technology including Windows NT4, Windows 2000 & Windows 2003, Exchange 5.5, Exchange 2000 and Exchange 2003, Active Directory, SQL Server, Terminal Server, and Citrix Server
- Knowledge of FTP, Telnet, Ping, DNS, DHCP, WINS, SNMP, HTTP, and LDAP
- Windows imaging and deployment technologies including MDT and SCCM
- Windows Server OS (2008, 2012) and Hyper-V
- Administration of digital content management systems (CMS)
- Cisco and Aruba Wireless Experience with Centralized Enterprise of technical standards, principles, theories, concepts, and techniques
- Understanding of technical standards, principles, theories, concepts, and techniques
- Understanding and experience with Enterprise Network Infrastructure and Topology
- Mobile Device Management System Administration
- Proficient in application development tools
- Familiar with database structure
- Ability to think creatively to push beyond the boundaries of existing practices and mindsets
- Solid teamwork & collaboration skills, ability to empower the team to be highly productive and maintain a positive work atmosphere
- Knowledge and experience working in ITIL service management organization
- General IT security knowledge
- Windows and iOS as part of operating system solutions is desired
- Fixed and Mobile POS support experience is desirable, including receipt printing, scanning, and payment terminals