Sr. Saas Configuration Specialist

Resource Innovations is seeking a Sr. Software Implementation Configuration Lead to join our growing team.

We are seeking an experienced Sr. Software Implementation Configuration Lead to join our growing Software Implementation team. In this role, you will lead the implementation and configuration of enterprise SaaS solutions, partnering with clients and cross-functional teams to deliver scalable, high-quality software solutions. The ideal candidate has a strong background in SaaS implementations, client consulting, and solution configuration.

We are looking for candidates who want to work on things that make an impact on the world and are passionate about delivering the right solution to the clients.

Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we're constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we're leading the charge to power change.

Duties and responsibilities

• Lead the implementation and configuration of enterprise SaaS solutions supporting Demand Side Management, Transportation Electrification, and other clean energy programs for utilities.
• Partner directly with clients to gather business requirements, facilitate workshops, validate solutions, and guide implementation decisions throughout the project lifecycle.
• Configure application features, workflows, business rules, user interfaces, and client-specific functionality using low-code/medium code configurations, HTML/CSS, and JavaScript to meet business requirements.
• Develop functional specifications, solution designs, process flows, configuration documentation, and other implementation deliverables.
• Lead the design and implementation of system integrations, APIs, ETL processes, data mapping, user authentication, and reporting requirements in collaboration with client technical teams.
• Plan and execute solution configuration, system testing, user acceptance testing (UAT), deployment activities, and production releases.
• Troubleshoot configuration, data, integration, and application issues; partnering with Product and Development teams to resolve complex technical challenges.
• Identify opportunities to improve business processes, system performance, usability, and implementation efficiency.
• Provide post-launch support, knowledge transfer, and ongoing solution advisory services.
• Collaborate closely with Product Management, Development, Quality Assurance, and Software Project Management throughout the implementation lifecycle.
• Mentor implementation consultants and provide technical leadership on complex client engagements.