Administrative Skills, Analysis Skills, Communication Skills, Cross-Functional, Customer Service Operations, Detail Oriented, Develop and Maintain Customers, ERP (Enterprise Resource Planning), Electronic Data Interchange (EDI), Forecasting, Help Desk, Inventory Management, Inventory Reports, Lift/Move 20 Pounds, Microsoft Excel, Microsoft Office, Multitasking, Operational Support, Operations Management, Order Management, Organizational Skills, Physical Demands, Purchase Orders, Retail, Sales, Sales Administration, Sales Support, Shipping/Receiving, Team Player, eCommerce, eCommerce Sales
Senior Sales Administrator
The Senior Sales Administrator provides advanced operational and administrative support for Scosche's eCommerce and digital retail business. The position coordinates online order management, customer portals, drop ship operations, fulfillment programs, inventory updates, EDI transactions, reporting, and cross-functional communication with Sales, Planning, Assembly, Customer Service, and Operations. $23.00 - $28.00 per hour DOE.
Essential Functions
- Process eCommerce and drop ship orders and maintain customer portals.
- Review purchase order acknowledgments and customer requirements.
- Manage Amazon, Walmart, TikTok and other eCommerce platform transactions.
- Create, coordinate, monitor and reconcile FBA, WFS, FBT and other fulfillment shipments.
- Monitor and resolve EDI transactions, errors and Help Desk requests.
- Maintain item setup, inventory feeds and customer product information.
- Prepare recurring sales, inventory and operational reports.
- Coordinate backorders, inventory shortages and fulfillment priorities with Planning and Assembly.
- Review tracking information and shipment status updates.
- Review high-value orders and apply required shipping instructions.
- Maintain item cross-references and inventory synchronization.
- Process customer and internal sample requests.
- Participate in forecasting and operational meetings and complete follow-up actions.
- Coordinate assembly requests and special projects.
- Perform other related duties as assigned.
Qualifications
3-5 years administrative, sales support or eCommerce operations experience.
Experience with Amazon Seller Central/Vendor Central preferred.
Experience with Walmart Marketplace, ERP and EDI systems preferred.
Advanced Microsoft Excel and Microsoft Office skills.
Strong organizational, communication and analytical skills.
Ability to manage multiple priorities with exceptional attention to detail.
Knowledge, Skills & Abilities
Knowledge of eCommerce operations, order management, customer portals, inventory management and reporting. Ability to collaborate effectively across departments while maintaining confidentiality.
Work Environment & Physical Requirements
Office environment.
Prolonged computer use.
Frequent use of phone and digital systems.
Occasional lifting up to 20 pounds.
Ability to attend meetings throughout the facility.
Additional Information
This position is non-exempt. Employment is at will. This job description may be modified at any time. Reasonable accommodations may be made for qualified individuals with disabilities. Scosche Industries is an Equal Opportunity Employer.
We offer: Medical, Dental, Vision, 401k, Voluntary Benefits, Vacation, Sick and Personal time. And a great place to work.