The Senior Salesforce Administrator is responsible for the administration, support, maintenance, and continuous improvement of Key Energy Services" Salesforce platform, with primary responsibility for the FieldFX application. This role serves as the primary technical resource for the platform, ensuring system reliability, supporting users, implementing enhancements, and driving modernization efforts to reduce technical debt. The position partners with business stakeholders, IT teams, and vendors to deliver secure, scalable, and efficient solutions that support field operations.
Essential Duties and Responsibilities:
Administer and support the FieldFX application and related Salesforce components.
Configure and maintain users, security, workflows, and application settings.
Troubleshoot application issues and provide advanced technical support.
Design and implement system enhancements and process improvements.
Lead platform modernization initiatives and reduce technical debt by improving system performance, maintainability, and scalability.
Support and troubleshoot integrations with ERP and other enterprise applications.
Implement application releases, perform system upgrades, and coordinate testing activities.
Develop and maintain Salesforce reports and dashboards to support business operations and decision-making.
Maintain system documentation and follow IT governance standards.
Partner with business stakeholders to identify and deliver solutions.
Work with vendors to resolve issues and implement new functionality.
Required Qualifications:
7+ years of experience administering enterprise business applications, including at least 5 years of Salesforce administration.
3+ years supporting FieldFX or another Salesforce-based field service application preferred.
Strong knowledge of Salesforce administration, configuration, security, and platform capabilities.
Experience with Salesforce configurations, including Flows, Validation Rules, Profiles, Permission Sets, and Security Model.
Experience with Apex debugging and troubleshooting.
Experience with system integrations and application support.
Experience planning and implementing Salesforce platform enhancements and upgrades.
Experience supporting and enhancing highly customized Salesforce environments.
Strong analytical and troubleshooting skills.
Excellent written and verbal communication skills.
Ability to work independently while partnering effectively with technical and business stakeholders.
Education Requirements:
Bachelor's degree in Computer Science, Information Technology, Information Systems, Business, or a related field preferred.