Sr. Salesforce Developer, Service Cloud

Mindlance

Bedford, MA

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JOB DETAILS

SKILLS

Acceptance Testing, Artificial Intelligence (AI), Best Practices, Cloud Computing, Conversation Engine, Customer Support/Service, Data Mapping, DevOps, Documentation, Git, Multilingual, Order Management, Product Lifecycle, Quality Assurance Methodology, Requirements Management, Salesforce.com, Software Engineering, Team Player, Technical Support, Test Plan/Schedule

LOCATION

Bedford, MA

POSTED

30+ days ago

Candidates MUST be local, ideally within 30 miles of Bedford MA.
No onsite requirements at this time but candidates must be local to the Bedford area.
5+ years of Salesforce development experience.
Candidates MUST have recent experience with Agentforce, OMS and service cloud - These are non-negotiables.
Candidates need to know the above and be able to explain their experience working with them - please only submit candidates you're confident in after verify they understand and can speak to their experience in the above requirements.
Candidates must have a completed BA/BS degree in a technical field.
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What You Will Do:
Design, build, and support solutions on Salesforce Service Cloud, Salesforce Order Management (OMS) using Apex, Lightning, and Flows
Deliver enhancements across the full development lifecycle
Work closely with business teams to translate requirements into scalable solutions
Follow Salesforce best practices for development, testing, and documentation
Build and maintain API integrations using Apex and REST services
AI / Agentforce Chatbot
Enhance the existing Agentforce chatbot to support transactional workflows
Improve chatbot accuracy using Salesforce Knowledge, product data, and business rules
Configure prompts, intents, actions, and fallback logic
Data Cloud & Personalization
Use Salesforce Data Cloud to support personalization and AI grounding
Support identity resolution and data mapping as needed
Testing, Release & Governance
Support testing, UAT, deployments, and production releases
Follow DevOps and Git-based deployment practices

Skills:

To Be Successful You Will Have:
5+ years of Salesforce development experience
Strong experience with:
Apex, Lightning Web Components, Flows REST APIs and integrations
Salesforce Service Cloud
Hands-on experience with Salesforce Agentforce
Experience working with Salesforce Order Management (OMS) & Salesforce Service cloud
Familiarity with Salesforce Data Cloud
Experience with Git and Salesforce deployments
Strong problem-solving and collaboration skills
Salesforce certifications (Platform Developer I/II)
Experience with AI, chatbots, or conversational automation
Experience supporting global or multilingual Salesforce implementations
Background in customer service, warranty, or technical support systems
LI-Hybrid

EEO:

Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.

About the Company

Mindlance

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