Sr. SAP CRM with Agent Performance Management (APM) Consultant / Lead functional Consultant

Position Overview 

We are seeking an experienced SAP Agent Performance Management (APM) Consultant with strong hands-on expertise in implementing, configuring, integrating, and supporting SAP APM solutions. The ideal candidate will have extensive experience working with agent onboarding, compliance, hierarchy management, commission processing, incentive compensation plans, and agent lifecycle management. You have 10-15 years SAP experience and 5-7 years CRM with 2-3 APM implementations.

The consultant will be responsible for leading implementation activities, supporting business stakeholders, troubleshooting production issues, and driving continuous process improvements. 

Key Responsibilities 

Implementation Responsibilities 

·       Lead end-to-end SAP CRM with Agent Performance Management implementations. 

·       Conduct business requirements gathering and solution design workshops. 

·       Configure SAP CRM APM modules to support:  

o   Agent onboarding 

o   Producer and broker management 

o   Agent hierarchy management 

o   Licensing and compliance tracking 

o   Commission and incentive compensation processing 

o   Statement and payout generation 

·       Design commission structures, schedules, and compensation plans. 

·       Configure workflows, forms, validations, and business rules. 

·       Support data migration, cleansing, and reconciliation activities. 

·       Develop and execute testing strategies including:  

o   Unit Testing 

o   System Integration Testing (SIT) 

o   User Acceptance Testing (UAT) 

·       Participate in deployment and hypercare support activities. 

Support Responsibilities 

·       Provide L2/L3 production support for SAP APM. 

·       Analyze and resolve commission calculation issues. 

·       Troubleshoot agent hierarchy and ownership problems. 

·       Investigate payout discrepancies and commission disputes. 

·       Support month-end and quarter-end processing activities. 

·       Monitor interfaces and resolve integration failures. 

·       Perform root cause analysis and implement permanent fixes. 

·       Collaborate with business users and technical teams to resolve incidents and service requests. 

Integration Responsibilities 

·       Support integrations between SAP APM and:  

o   SAP S/4HANA 

o   SAP ECC 

o   SAP SuccessFactors 

o   Data warehouses 

o   CRM systems 

o   Insurance policy administration systems 

·       Work with API-based and file-based integrations. 

·       Support inbound and outbound data feeds. 

Required Qualifications 

Experience 

·       5+ years of SAP Agent Performance Management experience. 

·       Minimum 2 full lifecycle SAP APM implementations. 

·       Minimum 2 years of SAP APM production support experience.