Are you passionate about building trusted relationships and driving innovation at scale?
Amazon Autos is revolutionizing the vehicle discovery and shopping experience, connecting customers with their ideal vehicle. As a Sr. Seller Success Manager at Amazon Autos, you"ll have the opportunity to unleash your entrepreneurial spirit and tackle complex challenges alongside industry-leading professionals.
As a Sr. Seller Success Manager for Amazon Autos, you will be the primary point of contact for our valued dealer partners, serving as the bridge between Amazon and automotive retailers. In this role, you"ll be responsible for fostering strong relationships with your portfolio of dealers. You"ll work closely with dealers to support the onboarding of net-new dealers to our platform, resolve issues, ideate scalable solutions, and build client-relationships. Ability to manage multiple workflows in a fast-paced environment and active participation in continuous improvement initiatives are essential. Above all, you must demonstrate a high level of ownership and the ability to thrive in ambiguity.
This role offers a unique opportunity to shape the future of automotive e-commerce at Amazon. You"ll collaborate with cross-functional teams to implement new features, address challenges, and continuously improve our processes. As an advocate for both dealers and customers, you"ll play a crucial part in enhancing the car-buying experience on Amazon. Your insights and feedback will be instrumental in refining our products and services, making you an integral part of our mission to revolutionize how people shop for vehicles online.
If you"re ready to take on a challenging, yet rewarding role in a start-up-like environment, we encourage you to apply for this Sr. Seller Success Manager position on the Amazon Autos team.
Key job responsibilities
Strategic Growth: Partner with dealers to drive sustainable business growth on Amazon through data-driven insights and marketplace expertise. Create and present compelling solutions that meet and exceed customer goals. Educate Dealers on growth opportunities through tools, policies, products and programs.
Operational Support: Drive the end-to-end onboarding process for new dealerships joining Amazon"s platform. Provide tactical support with operational tasks to help the dealers onboard and effectively manage their accounts. Identify and address issues, focusing on root causes rather than symptoms.
Field Support & Engagement: Build and maintain strong dealer relationships through regular on-site visits and store walks. Monitor account health and identify opportunities through direct engagement. Provide in-person consultation to ensure dealer success and strengthen partnerships.
Process Improvement: Identify, develop, and implement scalable solutions that benefit a broad customer base. This includes streamlining tools and processes, simplifying standard operating procedures (SOPs), and collaborating with external teams to align programs for maximum efficiency.
A day in the life
As a Sr. Seller Success Manager, you will be based in our office. You will travel onsite to meet with dealers several times a year across cross several metro locations. You will work cross-functionally with our internal partners across Seller Experience, Seller Operations, Product Management, Program Management and UX and externally with GM-level dealer personnel and/or VP-level dealer group contacts. Your primary responsibilities will include: (1) supporting the overall onboarding of new dealers to our marketplace, project managing them through the process (2) partnering with dealers to drive sustainable business growth on Amazon through data-driven insights and marketplace expertise, and (3) advocating on behalf of the dealers, managing client relationships and strategizing ways to grow their business on Amazon.
About the team
We are a newly formed rapidly growing team with a vision to create innovative discovery and shopping experiences on Amazon, providing customers better convenience and more selection. We're collaborating with other experienced teams at Amazon to define the future of how customers research and shop for products in the complex automotive space. This role is part of the Amazon Ads org and is focused on vehicle sales.