Sr. Service Desk Engineer

Training and or Certificates:

• Bachelor’s Degree in computer science or related field or equivalent experience, plus several years working experience in related field for Level 2.
• VMware Certifications a plus
• Microsoft Certifications a plus
• CompTIA Certifications a plus

Beneficial Skills:

• Experience with backup solutions.
• Experience working for an MSP a plus.

Required Skills:

• Ability to communicate effectively with technical and non-technical users.
• Provide desktop & end-user support for both hardware and software.
• Knowledge of common desktop applications such as MS Office Suite, Adobe products and Intuit products.
• Excellent troubleshooting skills with different Operating Systems such as Windows 10 and 11, and MAC OSX.
• Familiar with SAS solutions such as Office 365, Google Workspace and Adobe CC.
• Ability to work independently as well as on a team.
• Ability to learn and document processes of third-party applications that you might not be familiar with.
• Be a self-starter, eager to learn and get involved in the troubleshooting process.

Benefits:

• 401(k)

• Disability insurance

• Health insurance

• Life insurance

• Paid time off

• Professional development assistance

• Referral program

• Vision insurance

Schedule:

• M-F

• 8-hour shift

• On-call rotation

Remote: No