Sr. Service Engineer

AVL Test Systems Inc. is growing our Service team and looking for a Senior Service Engineer to support a key customer near Plymouth, Michigan. This is an exciting opportunity for an experienced engineering professional who enjoys hands-on technical work, solving complex problems, and building strong customer partnerships while working with industry-leading emissions and test automation technologies.

As a Senior Service Engineer, you will serve as a trusted technical expert and primary customer contact, helping ensure the reliability, performance, and uptime of advanced testing systems. You'll have the opportunity to work closely with a dedicated customer, make a direct impact on their operations, and continue your professional development with a global leader in mobility and testing solutions.

This role is primarily onsite at a customer location near Plymouth, MI and requires minimal travel.

What You'll Do

• Serve as the primary liaison and AVL representative, building strong customer relationships through exceptional technical support and service.
• Install, commission, configure, calibrate, maintain, troubleshoot, and repair AVL products, systems, and software in accordance with AVL standards and processes.
• Support and supervise the installation and startup of advanced testing equipment and measurement systems within customer facilities.
• Diagnose and resolve complex hardware, software, instrumentation, and system performance issues.
• Generate and maintain calibration certificates, service reports, commissioning documentation, and other required records.
• Analyze results and provide technical evaluations, recommendations, and interpretations to customers and internal stakeholders.
• Drive continuous improvement initiatives by developing troubleshooting guides and identifying opportunities to improve equipment effectiveness and reliability.
• Independently assess, categorize, and resolve customer service requests while ensuring a high level of responsiveness and professionalism.
• Proactively manage open issues and drive them to successful resolution through effective communication and follow-up.
• Deliver formal customer training and informal operator instruction on AVL products, systems, and test equipment.
• Mentor and support Junior Service Engineers by sharing technical expertise and best practices related to test cell equipment and systems.
• Take ownership of professional development by actively participating in technical training and certification programs.
• Comply with all customer and AVL safety policies and complete required safety training.
• Support additional projects and responsibilities as business needs require.