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Sr. Service & Process Designer

eStaffLLC

  • Sacramento, CA
  • 1 day ago
  • Temporary
  • Contractor
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Skills

  • Agile Programming Methodologiesunmatched
  • Analysis Skillsunmatched
  • Blueprintsunmatched
  • Business Operationsunmatched
  • Business Processesunmatched
  • Change Managementunmatched
  • Cloud Computingunmatched
  • Cobol Programming Languageunmatched
  • Continuous Improvementunmatched
  • Customer Experienceunmatched
  • Customer Support/Serviceunmatched
  • Develop and Maintain Customersunmatched
  • Documentationunmatched
  • Enterprise Architectureunmatched
  • Governmentunmatched
  • Leadershipunmatched
  • Lean Six Sigmaunmatched
  • Mainframe Computerunmatched
  • Operational Improvementunmatched
  • Operational Strategyunmatched
  • Operations Planningunmatched
  • Operations Processesunmatched
  • Organizational Development/Managementunmatched
  • Process Developmentunmatched
  • Process Engineeringunmatched
  • Process Improvementunmatched
  • Process Modelingunmatched
  • Salesforce.comunmatched
  • Scrum Project Management and Software Developmentunmatched
  • Service Deliveryunmatched
  • Six Sigma Black Beltunmatched
  • Six Sigma Green Beltunmatched
  • Team Playerunmatched
  • User Interface/Experience (UI/UX)unmatched

Description

We are seeking a Senior Service & Process Designer for a Hybrid position with our Sacramento, California client who will be responsible for leading business process reengineering, service design, and customer experience transformation initiatives that support large-scale digital modernization programs. This role collaborates with business stakeholders, product teams, technical architects, and implementation teams to redesign business processes, optimize service delivery, and develop customer-centered solutions that improve operational efficiency and user experience. The Senior Service & Process Designer applies Human-Centered Design (HCD), Business Process Reengineering (BPR), and process modeling methodologies to support incremental modernization and digital transformation initiatives.


Key Responsibilities
* Lead Business Process Reengineering (BPR) initiatives to improve business operations and customer service delivery.
* Analyze current-state business processes and design future-state workflows supporting digital transformation.
* Develop customer journeys, service blueprints, process maps, and operational workflows using Human-Centered Design (HCD) principles.
* Identify opportunities to decompose complex business processes into incremental releases.
* Facilitate stakeholder workshops, interviews, and collaborative design sessions.
* Create business process documentation, workflow diagrams, and BPMN 2.0 process models.
* Collaborate with Enterprise Architects, Technical Architects, Product Managers, Developers, and Organizational Change Management teams.
* Support legacy modernization initiatives by redesigning business processes for cloud-based platforms and digital services.
* Design omnichannel customer experiences that promote digital self-service.
* Recommend process improvements that improve efficiency and customer outcomes.
* Support implementation planning, release planning, operational readiness, and continuous improvement.
* Ensure service designs align with organizational goals, business priorities, and user needs.


Minimum Qualifications
Education

* Bachelor's degree required.


Required Experience
* Minimum five (5) years of full-time experience in Business Process Reengineering (BPR) or Service Design.
* Experience may be demonstrated using no more than three (3) projects.
* Minimum two (2) years of full-time experience identifying logical groupings of business transactions for incremental release planning.
* Experience may be demonstrated using no more than two (2) projects.

Preferred Qualifications
* Experience leading workflow redesign for legacy modernization initiatives transitioning from Mainframe/COBOL environments to Salesforce and MuleSoft cloud platforms.
* Lean Six Sigma Green Belt or Black Belt certification.
* Demonstrated proficiency using BPMN 2.0 standards.
* Experience designing Self-Service First omnichannel service delivery strategies.
* Experience supporting large-scale government digital transformation initiatives.
* Experience facilitating Human-Centered Design (HCD) workshops.
* Knowledge of Agile, Scrum, or SAFe delivery methodologies.

Numbers & Facts

LocationSacramento, CA
Job TypeTemporary, Contractor
HeadquartersAustin, TX, USA

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