Sign upLog in
See more jobs

Sr. Service & Process Designer

eStaffLLC
  • Sacramento, CA
  • Temporary
  • Contractor
  • Quick Apply
Today

Job Description

We are seeking a Senior Service & Process Designer for a Hybrid position in Sacramento, California, for a client responsible for leading business process reengineering, service design, and customer experience transformation initiatives that support large-scale digital modernization programs. This role collaborates with business stakeholders, product teams, technical architects, and implementation teams to redesign business processes, optimize service delivery, and develop customer-centered solutions that improve operational efficiency and user experience. The Senior Service & Process Designer applies Human-Centered Design (HCD), Business Process Reengineering (BPR), and process modeling methodologies to support incremental modernization and digital transformation initiatives.


Key Responsibilities
* Lead Business Process Reengineering (BPR) initiatives to improve business operations and customer service delivery.
* Analyze current-state business processes and design future-state workflows supporting digital transformation.
* Develop customer journeys, service blueprints, process maps, and operational workflows using Human-Centered Design (HCD) principles.
* Identify opportunities to decompose complex business processes into incremental releases.
* Facilitate stakeholder workshops, interviews, and collaborative design sessions.
* Create business process documentation, workflow diagrams, and BPMN 2.0 process models.
* Collaborate with Enterprise Architects, Technical Architects, Product Managers, Developers, and Organizational Change Management teams.
* Support legacy modernization initiatives by redesigning business processes for cloud-based platforms and digital services.
* Design omnichannel customer experiences that promote digital self-service.
* Recommend process improvements that improve efficiency and customer outcomes.
* Support implementation planning, release planning, operational readiness, and continuous improvement.
* Ensure service designs align with organizational goals, business priorities, and user needs.


Minimum Qualifications

Required Experience
* Minimum five (5) years of full-time experience in Business Process Reengineering (BPR) or Service Design.
* Experience may be demonstrated using no more than three (3) projects.
* Minimum two (2) years of full-time experience identifying logical groupings of business transactions for incremental release planning.
* Experience may be demonstrated using no more than two (2) projects.

* Experience supporting large-scale government digital transformation initiatives.

Preferred Qualifications
* Experience leading workflow redesign for legacy modernization initiatives transitioning from Mainframe/COBOL environments to Salesforce and MuleSoft cloud platforms.
* Lean Six Sigma Green Belt or Black Belt certification.
* Demonstrated proficiency using BPMN 2.0 standards.
* Experience designing Self-Service First omnichannel service delivery strategies.
* Experience facilitating Human-Centered Design (HCD) workshops.
* Knowledge of Agile, Scrum, or SAFe delivery methodologies.

Education

* Bachelor's degree required.

Numbers & Facts

LocationSacramento, CA
Job TypeTemporary, Contractor

Skills

  • Agile Programming Methodologiesunmatched
  • Analysis Skillsunmatched
  • Blueprintsunmatched
  • Business Operationsunmatched
  • Business Processesunmatched
  • Change Managementunmatched
  • Cloud Computingunmatched
  • Cobol Programming Languageunmatched
  • Continuous Improvementunmatched
  • Customer Experienceunmatched
  • Customer Support/Serviceunmatched
  • Develop and Maintain Customersunmatched
  • Documentationunmatched
  • Enterprise Architectureunmatched
  • Governmentunmatched
  • Leadershipunmatched
  • Lean Six Sigmaunmatched
  • Mainframe Computerunmatched
  • Operational Improvementunmatched
  • Operational Strategyunmatched
  • Operations Planningunmatched
  • Operations Processesunmatched
  • Organizational Development/Managementunmatched
  • Process Developmentunmatched
  • Process Engineeringunmatched
  • Process Improvementunmatched
  • Process Modelingunmatched
  • Salesforce.comunmatched
  • Scrum Project Management and Software Developmentunmatched
  • Service Deliveryunmatched
  • Six Sigma Black Beltunmatched
  • Six Sigma Green Beltunmatched
  • Team Playerunmatched
  • User Interface/Experience (UI/UX)unmatched

Be found by employers

5,500+ employers search our resume database daily. Add yours to get found by recruiters looking for candidates like you.

Level up your application

Professional resume templates

Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.

Free resume templates

Free resume builder

Improve your existing resume or start from scratch and create a standout, ATS-friendly resume. Add job-specific content, download and apply.

Free resume builder