Sr Service Rep

Lincare

Flint, MI

JOB DETAILS
SKILLS
Durable Medical Equipment, Emergency Planning, Equipment Maintenance/Repair, Equipment Rentals, FDA (Food and Drug Administration), Hospital, Inventory Levels, Inventory Management, Nursing Home, OSHA, Order Management, Order Picking/Packing, Patient Education, Preventative Maintenance, Purchase Orders, Regulations, Schedule Development, Team Lead/Manager, Time Management, Warehousing
LOCATION
Flint, MI
POSTED
3 days ago
This employee performs equipment setups, specifically concentrators and durable medical equipment, in a professional, safe, and timely manner. This equipment is placed in apartments, private homes, clinics, hospitals, nursing homes, and other areas where people with respiratory problems are treated.


JOB FUNCTIONS

    • Completes equipment orientation checklists for new equipment and other necessary paperwork as required for new patient setup

        • Instructs patient in the safe and proper use of equipment

        • Makes oxygen deliveries (cylinder and concentrator) and equipment checks on a daily route as determined by patient base and Lincare routing system

            • Deliveries may include refilling reservoirs with liquid oxygen from a
              van mounted tank

            • Performs minor equipment repairs and preventative maintenance on equipment both in the home and at the center

                • For equipment repairs requiring other than minor repair work equipment is to be packaged for shipment to the manufacturer or their designee
                  • Responsible for equipment maintenance per schedule recommended by
                    the manufacturer

                  • Maintains company vehicle in clean and orderly manner

                      • Makes daily inspections and complete proper paperwork
                        • Maintains established preventative maintenance schedule

                        • Cleans rental equipment when returned to the center, in accordance with Lincare policies and procedures
                          • Maintains cleanliness and organization of warehouse/storage area
                            • Follows FDA guidelines pertaining to cylinder tracking and oxygen analyzer testing

                                • Follows Lincare policies as indicated in the operations manual and training manuals, including those found in the Safety & Regulatory manual regarding General Safety, OSHA (includes the proper use of Personal Protective Equipment), DOT
                                  (includes adherence to the Vehicle Safety Disciplinary Policy), FDA, and Emergency Planning

                                • Works as on-call service representative evenings and weekends on an as scheduled basis

                                    • Frequency is determined by the center size and the number of employees available to share in the responsibility
                                      • Must respond in a timely manner and record information on Service Call Report

                                      • May serve as a backup to other employees for vacation, illness, and other periods of absenteeism
                                        • Acts as group leader for service representatives
                                          • Oversees warehouse operations
                                            • Overtime may be required
                                              • Direct the work of one or more service representatives giving them routing instructions and daily work assignments
                                                • Maintain center inventory and provide purchase requisition to center manager to order new stock as needed to maintain inventory levels as required


                                                Education

                                                  • High School Diploma or General Education Degree (GED), required

                                                  Work Experience

                                                    • One to three months related experience and/or training, required
                                                      • equivalent combination of education and experience, required

                                                      Knowledge, Skills, and Abilities

                                                        • Must be 21 years of age
                                                          • Must be good with people, both verbal and writing
                                                            • Must be computer literate


                                                            Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

About the Company

L

Lincare