Sr. ServiceNow Developer

InterSources Inc.

Athens, GA(remote)

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JOB DETAILS

SKILLS

Adoption, Agile Programming Methodologies, Artificial Intelligence (AI), Automation, Backlog Prioritization, Best Practices, Business Solutions, Business Writing, CAD (Computer-Aided Design) Software, CISM - Certified Information Security Manager, Change Management, Cloud Applications, Cloud Computing, Communication Skills, Computer Software, Consulting, Customer Service Management, Customer Support/Service, Data Analysis, Debugging Tools, Documentation, ERP (Enterprise Resource Planning), Establish Priorities, Human Resources, ISO (International Organization for Standardization), IT Service Management (ITSM), ITIL (IT Infrastructure Library), Information Technology Consulting, Integration Testing, International Electro-Technical Commission (IEC), Internet Security, Knowledge Base, Knowledge Management, Online Marketing, Oracle, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Process Management, Quality Assurance, REST (Representational State Transfer), Reporting Dashboards, Requirements Management, SOAP (Simple Object Access Protocol), Scripting (Scripting Languages), Service Delivery, ServiceNow, Software Development, System Integration (SI), System Migration, System Test, Systems Administration/Management, Team Player, Technical Writing, Test Requirements, Testing, Time Management, Usability Engineering, User Experience Design (UXD), User Interface Design, User Interface/Experience (UI/UX), Web Programming, Writing Skills

LOCATION

Athens, GA(remote)

POSTED

4 days ago

Title: Sr. ServiceNow Developer
Location: Athens, GA 30606
On-site/Remote/Hybrid: Hybrid
Duration: 12 Months
Interview Process: Webcam or In-Person
No of submissions: 2
No of Positions: 1

Under broad supervision, designs, codes, tests, modifies and debugs computer software.

Job Description:
The University System of Georgia (USG) is seeking a highly skilled Senior ServiceNow Developer to assist with development and configuration related tasks in support of our current ServiceNow implementation and provide development guidance/support related to our re-implementation endeavors. This role requires a self-starter, who can ramp up immediately to tackle our development, backlog, enhance self service capabilities, and assist with optimizing our ServiceNow platform.

The ideal consultant will have a deep technical background in core ServiceNow modules, a proven track record of participating in full lifecycle platform implementations, and the communication skills necessary to collaborate effectively with both technical teams and business stakeholders.

Key Responsibilities
Development & Backlog Execution: Rapidly absorb existing requirements to develop, configure, test, and deploy solutions for backlog items. Fully utilize the platforms, workflow and Flow Designer capabilities for process automation.
Service Portal & Catalog Management: Create and enhance complex Service Catalog items. Update and support the Service Portal/Employee Center to improve user experience and self-service adoption.
Knowledge Management : Maintenance of the Knowledge Base (KB) structure, ensuring optimal categorization, governance, and usability.
Implementation & Integration: Perform full lifecycle, implementation tasks, including configuration, system integration, testing, requirements gathering, and solution design. Support and design robust integration between ServiceNow and third-party business systems.
Reporting & Dashboards : Create, configure, and maintain service now reports, and dashboards to provide actionable insights to key stakeholders.
Documentation : Author clear, concise technical, and processed documentation (processes, procedures, and day-to-day tasks) utilizing the ServiceNow Knowledge Base module.

Required Skills & Qualifications
Implementation Experience : Must have direct, hands-on experience, implementing or being an active part of a core ServiceNow Implementation team (e.g., Full platform, rollouts, major, module deployment, or system migrations)
Experience : Minimum of 3-5+ years of hands-on experience as a ServiceNow Developer/Administrator
Core Module Expertise: Strong, technical knowledge, and implementation experience with:
" ITSM (Incident, problem, change, knowledge, and catalog/request management)
" CSM (Customer Service Management)

Secondary Module Exposure: Working knowledge and experience with HRSD (Human resources, service delivery) and CMDB.
Technical Proficiency: Deep understanding of ServiceNow Best Practices, workflow, customization, Client Scripts, Business Rules, UI, Policies, and integration protocols (REST/SOAP)
Process & Change Management : Solid understanding of ITIL frameworks, change management, and continuous process improvement activities.

Soft Skills and Professional Attributes
Autonomy: Proven ability to work independently, manage time, effectively, and drive assignments/projects through to successful completion.
Communication : Excellent written and verbal communication skills, with a talent for drafting clear business correspondence, and technical documentation.
Diplomacy & problem-solving: Exceptional Customer service skills with the ability to respond to automatically to sensitive, critical, or high-pressure issues.
Collaboration : A team-oriented mindset with the ability to maintain a high level of teamwork across various IT and business groups.
Adaptability: highly organized, flexible and capable of prioritizing tasks in a fast-paced environment

Preferred qualifications (Plus)
Industry Experience: Prior working experience within Higher Education, institution/systems of Government entities (Federal, state or local) are highly desirable.
ServiceNow-Related Certifications such as Certified System Administrator (CSA), ServiceNow, Certified Application Developer (CAD), ServiceNow Certified Implementation Specialist (CISM) in ITSM or CSM.

Skills:
Deep understanding of ServiceNow Best Practices, workflow, customization, Client Scripts, Business Rules, UI, Policies, and integration protocols Required 3 Years
Must have direct, hands-on experience, implementing or being an active part of a core ServiceNow Implementation team. Required 3 Years
Strong, technical knowledge, and implementation experience with ITSM and CSM. Required 3 Years
Solid understanding of ITIL frameworks, change management, and continuous process improvement activities. Required 3 Years

About Us:
InterSources Inc , is a Small, Woman, and Minority-Owned Business Enterprise, ISO/IEC 27001, SOC 2 Type 2 certified company with massive 18+ years of diversified experience in providing IT Consulting Services, Artificial Intelligence, Data Analysis, Application Development, Cloud Services, Cybersecurity, Digital Marketing, ERP Management, Custom Software Development, Web Development, UI/ UX Design, System Integration, QA Support etc. We make reasonable accommodations for clients and employees, and we do not discriminate based on any protected attribute including race, religion, color, national origin, gender sexual orientation, gender identity, age, or marital status. We also are a Google Cloud and Oracle partner company.

About the Company

InterSources Inc.

It’s all about harnessing the real power of data. InterSources Inc was founded in 2007 providing intelligent data solutions to clients across industries and geographies.

Over the years, we have built products on Business Intelligence & Big Data platform simplifying and transforming the way business intelligence and real-time data analytics empower Corporations and end-users using Softwares like Tableau, Business Objects, MicroStrategy, etc.

In the process, we have enabled companies to use data analytics to help better understand, predict and influence consumer behavior, identify new market opportunities as they emerge, provide to users the data they need, alert the user when and why key business metrics have changed and enable them to make smart decisions.

COMPANY SIZE

100 to 499 employees

INDUSTRY

Computer/IT Services

FOUNDED

2007

WEBSITE

https://www.intersourcesinc.com/

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