Sr. ServiceNow Developer

Senior ServiceNow Developer
Remote/Hybrid
Local candidates preferred but 100% remote is acceptable. 

Description:
Diversified Systems is searching for a highly skilled Senior ServiceNow Developer to assist with development and configuration related tasks in support of the current ServiceNow implementation and provide development guidance/support related to re-implementation endeavors. Under broad supervision, designs, codes, tests, modifies and debugs computer software. The consultant will ramp up immediately to tackle development, backlog efforts, enhance self service capabilities, and assist with optimizing the ServiceNow platform while collaborating effectively with both technical teams and business stakeholders.

Responsibilities:

• Development & Backlog Execution
  • Rapidly absorb existing requirements to develop, configure, test, and deploy solutions for backlog items and fully utilize the platforms, workflow and Flow Designer capabilities for process automation.
• Service Portal & Catalog Management
  • Create and enhance complex Service Catalog items.
  • Update and support the Service Portal/Employee Center to improve user experience and self-service adoption.
• Knowledge Management
  • Maintain the Knowledge Base (KB) structure, ensuring optimal categorization, governance, and usability.
• Implementation & Integration
  • Perform full lifecycle, implementation tasks, including configuration, system integration, testing, requirements gathering, and solution design.
  • Support and design robust integration between ServiceNow and third-party business systems.
• Reporting & Dashboards
  • Create, configure, and maintain service now reports, and dashboards to provide actionable insights to key stakeholders.
• Documentation
  • Author clear, concise technical, and processed documentation (processes, procedures, and day-to-day tasks) utilizing the ServiceNow Knowledge Base module.

Requirements:

• 3 years of deep understanding of ServiceNow Best Practices, workflow, customization, Client Scripts, Business Rules, UI, Policies, and integration protocols required.
• 3 years of direct, hands-on experience, implementing or being an active part of a core ServiceNow Implementation team required.
• 3 years of strong, technical knowledge, and implementation experience with ITSM and CSM required.
• 3 years of deep understanding of ServiceNow Best Practices, workflow, customization, Client Scripts, Business Rules, UI, Policies, and integration protocols required.
• 3 years of solid understanding of ITIL frameworks, change management, and continuous process improvement activities required.
• Minimum of 3-5+ years of hands-on experience as a ServiceNow Developer/Administrator required.
• Bachelor's degree in Computer Science, Information Technology, or a related field required.
• Strong, technical knowledge, and implementation experience with ITSM (Incident, problem, change, knowledge, and catalog/request management) required.
• Strong, technical knowledge, and implementation experience with CSM (Customer Service Management) required.
• Working knowledge and experience with HRSD (Human resources, service delivery) and CMDB required.
• Deep understanding of ServiceNow Best Practices, workflow, customization, Client Scripts, Business Rules, UI, Policies, and integration protocols (REST/SOAP) required.
• Solid understanding of ITIL frameworks, change management, and continuous process improvement activities required.
• Proven ability to work independently, manage time effectively, and drive assignments/projects to completion required.
• Excellent written and verbal communication skills, with a talent for drafting clear business correspondence and technical documentation required.
• Exceptional customer service skills with the ability to respond to sensitive, critical, or high-pressure issues required.
• A team-oriented mindset with the ability to maintain a high level of teamwork across various IT and business groups required.
• Highly organized, flexible and capable of prioritizing tasks in a fast-paced environment required.
• Prior working experience within Higher Education, institution/systems of Government entities (Federal, state or local) highly desired.
• ServiceNow Certified System Administrator (CSA), ServiceNow Certified Application Developer (CAD), ServiceNow Certified Implementation Specialist (CISM) in ITSM or CSM highly desired.

About Diversified Systems
Founded in 1990, Diversified Systems is an award-winning Technology Services corporation providing all levels of IT project consulting services nationwide. DSI is headquartered in Columbus, Ohio with regional offices in the American Midwest and East Coast. We offer our consultants a number of flexible and competitive compensation benefit packages.

Diversified Systems is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations.

Diversity, Equity and Inclusion
DSI values authenticity and is committed to making sure our employees and partners are valued and respected. At DSI, we believe building a diverse culture is important because we know when people work together, we can achieve better results as a team. DSI realizes that everyone comes from various backgrounds. We celebrate these differences because our employees are our greatest asset as we strive to best meet the needs of those we serve. As part of our ongoing efforts, DSI is focused on advancing equality, diversity, and inclusion by setting high standards to continually evolve our culture. This includes but is not limited to recruiting, community involvement, client delivery, and career development.