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Sr. ServiceNow Developer :: Athens, GA (Remote)

ARK Solutions, Inc.

Athens, GA(remote)

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JOB DETAILS
SKILLS
Adoption, Backlog Prioritization, Best Practices, CAD (Computer-Aided Design) Software, CISM - Certified Information Security Manager, Change Management, Communication Skills, Documentation, IT Service Management (ITSM), ITIL (IT Infrastructure Library), Integration Testing, Knowledge Base, Knowledge Management, People Management, Process Improvement, REST (Representational State Transfer), Reporting Dashboards, SOAP (Simple Object Access Protocol), Scripting (Scripting Languages), ServiceNow, Software Development, System Integration (SI), System Test, Systems Administration/Management, Team Player, Technical Writing, Testing, Usability Engineering, User Interface/Experience (UI/UX), Writing Skills
LOCATION
Athens, GA(remote)
POSTED
2 days ago

Sr. ServiceNow Developer - Athens, GA (Remote)

Contract Duration: 12 months

Job Summary:

Seeking for a highly skilled Senior ServiceNow Developer to support our current ServiceNow implementation and provide guidance for re-implementation efforts. This role requires a proactive individual who can quickly adapt to our development needs, enhance self-service capabilities, and optimize the ServiceNow platform. The ideal candidate will have a strong technical background in core ServiceNow modules, a proven track record in full lifecycle platform implementations, and excellent communication skills to collaborate effectively with both technical teams and business stakeholders.

Key Responsibilities:

  • Development & Backlog Execution: Develop, configure, test, and deploy solutions for backlog items using platform workflow and Flow Designer capabilities.
  • Service Portal & Catalog Management: Create and enhance complex Service Catalog items and improve user experience and self-service adoption.
  • Knowledge Management: Maintain the Knowledge Base structure for optimal categorization, governance, and usability.
  • Implementation & Integration: Perform full lifecycle implementation tasks, including configuration, system integration, testing, and solution design.
  • Reporting & Dashboards: Create and maintain ServiceNow reports and dashboards for actionable insights.
  • Documentation: Author clear technical and process documentation using the ServiceNow Knowledge Base module.

Required Skills & Qualifications:

  • 3-5 years of hands-on experience as a ServiceNow Developer/Administrator.
  • Direct experience in implementing or being an active part of a core ServiceNow Implementation team.
  • Strong technical knowledge and implementation experience with ITSM and CSM.
  • Deep understanding of ServiceNow Best Practices, workflow, customization, Client Scripts, Business Rules, UI, Policies, and integration protocols (REST/SOAP).
  • Solid understanding of ITIL frameworks, change management, and continuous process improvement activities.

Preferred Qualifications (Plus):

  • Experience in Higher Education or Government entities.
  • ServiceNow-Related Certifications such as Certified System Administrator (CSA), Certified Application Developer (CAD), or Certified Implementation Specialist (CISM) in ITSM or CSM.

About the Company

A

ARK Solutions, Inc.

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