Sr. ServiceNow Developer

Work Arrangement: Onsite

Location: Washington, DC 

Duration: 12 month contract, with possible extension 

W-2 or 1099  

No C2C, visa transfers, or sponsorship 

The DNA Group is seeking a highly skilled ServiceNow Developer to support the ongoing administration, enhancement, and optimization of its enterprise ServiceNow platform.

Overview Requirements:

• Administer, support, and enhance the District of Columbia Public Schools (DCPS) ServiceNow platform within the Office of Data & Technology.
• Configure and maintain ServiceNow applications, including forms, lists, tables, workflows, notifications, and reporting solutions.
• Develop and support enterprise solutions across ITSM, HRSD, Source-to-Pay (S2P), ITAM, and other ServiceNow modules.
• Design and maintain Service Catalog items, automated workflows, approvals, task routing, and notification processes using Flow Designer.
• Collaborate with business stakeholders to gather requirements and translate them into scalable technical solutions.
• Support ServiceNow integrations with external systems using REST APIs, SOAP APIs, Integration Hub, and data import technologies.
• Troubleshoot platform issues, resolve defects, and improve existing business processes through continuous enhancement efforts.
• Coordinate development, maintenance, and support activities with internal technology teams and OCTO.
• Create and maintain technical documentation, process flows, configuration details, and user guidance materials.
• Ensure platform solutions follow
• ServiceNow best practices, security standards, and upgrade readiness requirements.Partner with internal teams, vendors, and ServiceNow stakeholders to deliver efficient, user-focused solutions that improve district-wide service delivery.

Minimum Qualifications: 

• Bachelor's degree in Information Technology, Computer Science, a related field, or equivalent professional experience.
• Minimum five years of hands-on ServiceNow administration experience, including ownership or co-ownership of a ServiceNow instance.
• Strong knowledge of ServiceNow platform administration, configuration, and development best practices.
• Experience configuring Forms, Lists, Tables, Dictionary Entries, Business Rules, Client Scripts, UI Policies, and UI Actions.
• Experience managing Roles, Access Control Lists (ACLs), Update Sets, and platform security.
• Proficiency in JavaScript development and scripting within the ServiceNow platform.
• Experience integrating ServiceNow with external applications through REST and SOAP web services.
• ITIL Foundation Certification or equivalent IT Service Management (ITSM) knowledge.

Required Experience: 

• IT Degree or Equivalent Professional Experience: 15+ years (Required)
• ServiceNow Administration: 5+ years (Required)
• ServiceNow Configuration & Development: 8+ years (Required)
• Business Rules & Client Scripts: 8+ years (Required)
• JavaScript Development: 8+ years (Required)
• REST & SOAP API Integrations: 8+ years (Required)
• Forms, Lists & Dictionary Configuration: 8+ years (Required)
• UI Policies & UI Actions: 8+ years (Required)
• Roles & Access Control Lists (ACLs): 8+ years (Required)
• Update Sets & Platform Administration: 8+ years (Required)
• ITIL Foundation Certification or ITSM Knowledge (Required)
• ServiceNow Certified Application Developer (CAD) (Highly Desired)
• Experience with ITSM, HRSD, S2P, CSM, or SecOps Modules (Required)
• Integration Hub & Data Import Experience (Required)
• Public Sector, K-12 Education, or Highly Regulated Environment Experience (Required)

This Job Is Ideal for Someone Who Is: 

• Team-oriented -- enjoys collaborating with stakeholders and technical teams.
• Detail-oriented -- focused on quality, accuracy, and best practices.
• Analytical -- skilled at troubleshooting and solving complex issues.
• Adaptable/flexible -- comfortable managing changing priorities and multiple projects.
• Achievement-oriented -- motivated by process improvement and successful outcomes.
• Autonomous/Independent -- able to work effectively with minimal supervision.
• Innovative -- enjoys building efficient solutions and automation.
• Customer-focused -- committed to delivering an excellent user experience.
• Process-oriented -- values documentation, compliance, and continuous improvement.
• Public-service minded -- interested in supporting education and community-focused initiatives.

The DNA Group maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state, and local laws.