Sr. ServiceNow ITSM Developer

Company Description

Lumen Solutions Group Inc. is a technology consulting Services company based in Florida. We provide a wide array of experienced business and IT professionals supporting clients from solution design to implementation and support. We specialize in professional IT consulting services, IT Staffing, Business/IT Strategy, Business Process Blueprints, Enterprise Architecture, and Enterprise Transformation.

Job Title- Sr. ServiceNow ITSM Developer
Location- Washington, DC (Remote)
Position Type: Contract

Job Summary:

We are seeking a highly skilled ITSM Developer who can serve as a strategic partner between business stakeholders and technology teams. This role combines Business Analysis, Process Improvement, Service Management Consulting, ServiceNow Development, and AI Enablement through Now Assist.

The successful candidate will be responsible for gathering and documenting requirements, analyzing and improving business processes, designing scalable solutions, configuring and developing within ServiceNow, and driving adoption of ITSM Pro, Now Assist, Automation, and Enterprise Service Management capabilities.

This individual will help transform ServiceNow into the enterprise service delivery engine by improving employee experience, increasing operational efficiency, and leveraging AI to automate and streamline service management processes. 

Lumen Solutions Group Inc is an equal opportunity employer. All qualified applicants will be considered for employment without regard to any legally protected status.