Job Description
Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.
Location
Remote
Contract
Contract
Position Summary
We are seeking an experienced professional with extensive expertise in the Strategic Portfolio Management (SPM) suite and strong end-to-end ServiceNow platform knowledge. The ideal candidate will lead the design, implementation, and optimisation of enterprise portfolio, demand, project, program, resource, investment, and agile management solutions while driving AI-powered innovations across the ServiceNow ecosystem. The candidate should possess a strong architectural mindset, deep platform configuration and development skills, and hands-on experience implementing scalable enterprise solutions using ServiceNow AI capabilities, intelligent automation, and modern platform best practices.
Key Responsibilities
- Strategic Portfolio Management (SPM) Service Now
- Lead and implement ServiceNow SPM solutions across:
- Demand Management
- Project Portfolio Management (PPM)
- Program Management
- Agile Development
- Resource Management
- Financial Planning
- Investment Funding
- Strategic Planning Workspace
- Objectives & Key Results (OKR)
- Enterprise Portfolio Management
- Capacity Planning
- Roadmap Planning
- Design governance processes for portfolio selection, prioritisation, and funding.
- Configure portfolio hierarchy, investment planning, strategic themes, and business objectives.
- Implement resource allocation, forecasting, capacity management, and utilisation dashboards.
- Build executive reporting and portfolio analytics using Performance Analytics and Workspace experiences.
- Define portfolio KPIs and enterprise metrics.
- Lead and implement ServiceNow SPM solutions across:
- AI & Intelligent Automation
- Drive adoption of ServiceNow AI capabilities including:
- Identify opportunities for AI-based automation in:
- Demand Intake
- Project Risk Analysis
- Capacity Forecasting
- Resource Optimisation
- Executive Reporting
- Project Summarisation
- Knowledge Generation
- Partner with business stakeholders to define AI use cases and measurable outcomes.
- Ensure responsible AI governance, security, compliance, and human-in-the-loop validation.
Required Qualifications
- Experience
- 8 years of ServiceNow platform experience.
- 5 years of hands-on ServiceNow SPM implementation experience.
- Experience leading enterprise-scale ServiceNow transformation programmes.
- Experience integrating ServiceNow with ERP, HR, Finance, DevOps, and Agile tools.
- Technical Skills
- ServiceNow SPM
- Demand Management
- PPM
- Resource Management
- Financial Management
- Enterprise Agile Planning
- Portfolio Management
- Strategic Planning
- Investment Funding
- Objectives & Key Results (OKRs)
- Scenario Planning
- ServiceNow Platform
- App Engine
- Flow Designer
- IntegrationHub
- UI Builder
- Service Portal
- Performance Analytics
- Reporting & Dashboards
- Workspace Configuration
- Security & Governance
- Platform Upgrades
- Development
- JavaScript
- Glide APIs
- Script Includes
- Business Rules
- REST/SOAP Integrations
- IntegrationHub Spokes
- Source Control & CI/CD
- ServiceNow SPM
Preferred Certifications
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)
- ServiceNow Certified Implementation Specialist – Strategic Portfolio Management
AI Persona Expectations
The successful candidate should demonstrate the ability to act as an AI-Enabled ServiceNow Transformation Leader:
- Utilises AI to accelerate solution design and delivery.
- Designs AI-powered employee and customer experiences.
- Leverages Agentic AI to automate business workflows.
- Uses AI-assisted SDLC practices for requirement generation, code review, testing, and documentation.
- Develops AI copilots and digital workforce solutions on the ServiceNow platform.
- Promotes responsible AI practices with governance, security, and compliance controls.
- Translates business problems into AI-driven platform solutions with measurable ROI.
Numbers & Facts
| Location | Minneapolis, MN (Remote) |
| Industry | Staffing/Employment Agencies |
| Salary | $90–$92 Per Hour |
| Company Size | 500 to 999 employees |
| Website | http://www.ampcus.com |
About Company
Ampcus Inc is a global technology and business consulting firm specializing in Digital Transforrmation, Big Data, Analytics, Cyber Security, Testing, IV&V, Infrastructure Management and Enterprise Solutions. Ampcus Inc is an SBA 8(a) certified Women and Minority Owned global Provider of broad range of consulting Services. From strategy to execution, our disciplined yet flexible approach starts and ends with our clients. By listening hard and working harder, their goals become our goals. We are an ISO 9000, ISO 20000, ISO 27000 and CMMi Level certified company.
Ampcus consultants have significant business, engineering and technology experience. Our consultants have over 20 years of business experience and an average of over 10 years of engineering and technology experience. This means that the project teams understand how systems work and how the technology impacts the business processes of organizations.
We believe that success of an engagement is determined by strong project management, clear communication and mutual commitment working collaboratively. Our methodology begins by listening to the customer needs, then working with their teams to gain a clear understanding of the requirements, while providing a knowledge transfer of best practices for the organization. As a recognized leader providing customized software services, management and engineering solutions to companies around the world, our ability to deliver is a "granted" that makes companies put their trust in us to answer their day-to-day business challenges and put them on a path for greater success. We are the choice for our clients because we look at our clients business from a growth perspective.
Industry: Information Technology and Services
Specialties: Digital Transformation, Big Data and Analytics, Infrastructure Management Services, Testing and IV&V, Cyber Security, Active Directory and E-mail Infrastructure, Project Management, Training, and ERP, CRM. EAI, BI
Skills
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