Sr. Servicing & Loyalty Strategy Associate

Hyundai Capital America

Irvine, California

Apply

JOB DETAILS

SKILLS

Acceptance Testing, Automation, Business Intelligence Software, Career Development, Communication Skills, Cross-Functional, Customer Experience, Customer/Client Research, Data Analysis, Data Management, Data Quality, Data Warehousing, Database Extract Transform and Load (ETL), Decision Support, Dental Insurance, Disability Insurance, Finance, Identify Issues, Insurance, Life Insurance, Meeting Minutes, Metrics, Multiplatform/Cross-Platform, Operational Audit, Performance Analysis, Performance Metrics, Product/Service Launch, Project Tracking, Project/Program Management, Python Programming/Scripting Language, Reconciliation, Reporting Dashboards, Reporting Skills, Risk Analysis, Root Cause Analysis, SQL (Structured Query Language), Tableau, Team Building, Vision Plan

LOCATION

Irvine, California

POSTED

19 days ago

Description

Who We Are

Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships. We provide vehicle financing, leasing, subscription, and insurance solutions to over 3 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering, philanthropy, and the empowerment of our Employee Resource Groups. Together, we strive to be the leader in financing freedom of movement.

We Take Care of Our People

Along with competitive pay, as an employee of HCA, you are eligible for:

• Medical, dental, and vision plans with no-cost and low-cost options

• Annual employer HSA contribution

• 401(k) matching and immediate vesting

• Vehicle purchase and lease discounts, plus monthly vehicle allowances by job level:

o Associate / Sr. Associate: $350

o Manager / Sr. Manager: $600

o Director: $800

o Executive Director: $900

o VP or Above: $1,000

• 100% employer-paid life and disability insurance

• No-cost health and wellbeing programs, including a gym benefit

• Six weeks of paid parental leave

• Paid Volunteer Time Off, plus a company donation to a charity of your choice

What to Expect

The Sr. Servicing & Loyalty Strategy Associate is responsible for developing and managing servicing data, generating performance reports, and providing actionable insights to support strategic decision making and enhance the customer experience. This role involves working with data from multiple sources, including enterprise data warehouses to produce metrics that track progress against business goals and objectives. A key aspect of the role is identifying potential issues and delivering data-driven recommendations. The Sr. Associate will collaborate closely with cross-functional teams, including IT and operations teams to identify opportunities for data pipeline optimization or automation

What You Will Do

1. Data and Reporting Development and Maintenance

• Manage data extraction, transformation, and loading (ETL) processes across servicing platforms and enterprise data warehouses.

• Ensure data accuracy, consistency, and integrity across reporting systems and perform routine data validation and reconciliation to detect anomalies or reporting errors.

• Design, build, and maintain dashboards and reports that track servicing KPIs, customer feedback trends, and operational performance.

• Work with BI tools (e.g., Tableau, SQL, Python, or equivalent) to develop interactive and automated reporting solutions.

2. Performance Monitoring & Analysis

• Monitor key performance indicators (KPIs) and overall operational performance to identify risks, gaps, or inefficiencies.

• Raise and escalate concerns to relevant teams when performance issues are detected.

• Collaborate with operational teams to analyze performance data, identify root causes, and support improvements to enhance efficiency and effectiveness.

3. System Enhancement & Collaboration

• Work with IT, CDO, and data engineering teams to identify opportunities for data pipeline optimization or automation.

• Support UAT (User Acceptance Testing) for any system changes affecting servicing data or performance reporting.

4. Small-Scale Projects Management

• Take ownership of small projects or workstreams from initiation through completion, ensuring alignment with project goals and timelines.

• Facilitate regular project meeting, document minutes, and track action items to maintain momentum.

• Ensure clear and consistent communication with the project leader or sponsor, as well as cross-functional teams.

Qualifications

What You Will Bring

• Minimum 4-6 years related work experience in data analytics, including SQL and Tableau development. Experience in root cause analysis, database development, and reporting.

About the Company

Hyundai Capital America

Resume Resources

Free Resume Templates Free Resume Builder