Sr Software Engineer, Agentic AI

T-Mobile USA, Inc

Bellevue, WA

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JOB DETAILS

JOB TYPE

Full-time, Employee

SKILLS

Artificial Intelligence (AI), Best Practices, Billing, Coaching, Computer Science, Customer Service Systems, Customer Support/Service, Docker, Documentation, Engineering, High Availability, Internet Application, Mentoring, Microservices, Mobile Applications, Modeling Languages, Problem Solving Skills, Process Improvement, Software Architecture, Software Development, Software Engineering, Stock Purchase Plans, Strategic Analysis, Technical Delivery, Technical Strategy, Technical Support, Technical Writing, Testing, Willing to Travel

LOCATION

Bellevue, WA

POSTED

30+ days ago

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!

Job Overview
This role is critical in designing, building, and scaling the core execution engine that powers T-Mobile's agentic AI experiences across mobile apps, web platforms, and customer support channels-including both text and voice interactions. You will architect and implement software systems that enable AI-driven decisioning, orchestration, and dynamic customer engagement at massive scale.

Working closely with AI/ML engineers, platform engineers, and product teams, you will create reliable, high-performance components that allow our agentic AI to plan, act, and respond intelligently in real time across conversational modalities. This includes developing microservices, workflow engines, and integration layers that connect large language model (LLM) reasoning with network, billing, account, and support systems.

The role requires deep technical judgment to solve complex system design challenges, ensure model outputs translate into safe and correct actions, and deliver a platform capable of extremely high availability. Success is measured by the ability to deliver robust, extensible AI execution capabilities that elevate customer journeys and enable T-Mobile to deliver personalized, automated, and intuitive experiences-whether through text or voice-at scale.

Job Responsibilities:

Develop software solutions and conduct tests to drive engineering projects and ensure quality deliverables
Contribute to design innovations that improve systems, processes, or services using new frameworks and industry best practices
Collaborate with technical teams to deliver solutions and mentor others through knowledge sharing and training sessions
Support technology strategy by evaluating and applying current technologies that align with business goals
Create clear documentation for software code, system designs, and business requirements to support knowledge sharing
Also responsible for other duties/projects as assigned by business management as needed

Education and Work Experience:

Bachelor's Degree plus 5 years of related work experience OR Advanced degree with 3 years of related experience (Required)
Acceptable areas of study include Computer Science, Software Engineering, Information Management or equivalent experience in field (Required)
4-7 years Technical engineering experience. (Required)

Preferred Experience:

4+ years - Fluency in either Python or Java, with working proficiency in the other.

1+ year - Hands-on experience deploying and operating services using Docker and Kubernetes.

1+ year - Proficiency leveraging LLMs to accelerate coding and problem-solving.

Knowledge, Skills and Abilities:

Communication (Required)
Customer Service (Required)
Analytics (Required)
Technical Writing (Required)

Licenses and Certifications:

At least 18 years of age
Legally authorized to work in the United States

Travel:
Travel Required (Yes/No): Yes

DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No

Compensation Range:

Bellevue, WA: $147,700 to $199,900

Frisco, TX: $131,300 to $177,700

Overland Park, KS: $123,800 to $167,400

Base Pay Range: $113,600 - $205,000

Corporate Bonus Target: 15%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, click here.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

EOE Statement

We Take Equal Opportunity Seriously - By Choice

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.

About the Company

T-Mobile USA, Inc

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