Sr. Software Engineer, AI Driven Survey & CSAT Platform

We are seeking a highly motivated Sr. Software Engineer with expertise in Full Stack Application development and hands-on experience with AI/ML technologies to join our small, high-performing team. You'll build scalable software systems that support an AI-Driven next-generation Customer, Employee, and Supplier CSAT platform. The ideal candidate is passionate about crafting world-class software, has a proven track record in scalable services, and thrives in collaborative environments. Strong software engineering fundamentals are required, along with prior experience in AI/ML technologies such as semantic searches, vector embeddings, LLMs, Agents, and RAG. Familiarity with UI languages is a plus, and excellent communication skills are essential.

• Deliver high-quality, maintainable code that addresses real-world contract processing challenges
• Develop workflows that leverage AI to improve operations
• Implement and integrate semantic search techniques and vector embeddings to enhance system capabilities, champion their usage to ease developer cognitive load, and embed them into workflows to improve operational efficiency as part of real business requirements
• Contribute to system architecture and design, especially where AI, automation and operational scale intersect
• Mentor engineers and uphold global standards of excellence in software craftsmanship
• Prioritize robust, production-critical systems with strong validation, monitoring, and support mechanisms
• Collaborate cross-functionally to ensure solutions align with system design, operational needs and end-user impact
• Stay up to date with the latest trends and technologies in the software engineering industry to identify new opportunities and drive innovation
• Degree in Computer Science, Computer Engineering, or equivalent experience, with a minimum of 4 years of professional software engineering experience in full-stack application development
• Hands-on experience with large language models, AI agents, prompt engineering, semantic search, vector embeddings, and RAG pipelines using platforms such as OpenAI, HuggingFace, LangChain, or LlamaIndex
• Mastery of object-oriented programming (C#, Java, Python, or C++) with proven proficiency in building scalable RESTful and GraphQL APIs using frameworks such as .NET Core, Spring Boot, or Django
• Experience designing dynamic survey/feedback engines with branching logic, multi-channel distribution, and robust ETL pipelines integrating with enterprise systems (CRM, HRMS, ERP); proficient in both SQL and vector databases. Experience wiht Clickhouse and PeerDb will be plus
• Ability to build real-time dashboards, sentiment analysis pipelines, and AI-powered insight engines that surface CSAT trends, NPS scores, and actionable recommendations across customer, employee, and supplier segments
• Familiarity with front-end technologies including React, Angular, HTML, JavaScript, and CSS to support full-stack delivery and seamless survey module embedding across enterprise portals
• Experience architecting high-throughput, multi-tenant SaaS platforms with RBAC, ensuring platform reliability during peak feedback cycles while adhering to data privacy regulations (GDPR, CCPA) and anonymization best practices
• Proficiency in rigorous software development practices including version control, code reviews, CI/CD pipelines, monitoring, logging, and A/B testing frameworks to continuously optimize platform performance and survey response quality
• Excellent interpersonal and communication skills with a demonstrated ability to lead technical initiatives end-to-end - from concept and architecture through production deployment - within a collaborative, high-performing team environment

Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Medical plans > plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D
• Short-term and long-term disability insurance (90 day waiting period)
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program

Expected Compensation

$168,000 - $360,000/annual salary + cash and stock awards + benefits

Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.