Sr Software Engineer, AI Experience

Vivint

VIRTUAL, WA

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JOB DETAILS

SKILLS

A/B Testing, Artificial Intelligence (AI), Candidate Sourcing, Career Development, Clickstream, Communication Skills, Computer Science, Continuous Deployment/Delivery, Continuous Integration, Customer Satisfaction, Deep Learning, Experiment Design, Incentive Programs, Internet of Things, Memory Hardware, Metrics, Mobile Devices, Product Design, Production Control, Production Systems, Python Programming/Scripting Language, Reinforcement Learning, SQL (Structured Query Language), Set Goals, Smart Homes, Software Development, Software Engineering, Team Player, Technical/Engineering Design, Telemetry, Training Data Sets

LOCATION

VIRTUAL, WA

POSTED

13 days ago

As an NRG employee, we encourage you to take charge of your career and development journey. We invite you to explore exciting opportunities across our businesses. You'll find that our dynamic work environment provides variety and challenge. Your growth is key to our ongoing success-take the lead in shaping your career development, goals and future! **About This Role** We are seeking a Sr AI Experience Engineer to build personalization and recommendation systems that make Vivint AI experiences more relevant to each household. This role will be responsible to: + Design and build personalization, recommendation, ranking, retrieval, candidate-generation, and re-ranking systems. + Develop household, user, device, event, and context representations using behavioral signals, embeddings, feedback, and product telemetry. + Build feedback loops from searches, dismissals, saves, notification engagement, customer actions, and product usage. + Partner with Agentic AI and AI Platform teams to connect short-term context, long-term memory, retrieval, and personalization. + Design experiments with Product and Analytics, including A/B tests, holdouts, interleaving experiments, contextual bandits, multi-armed bandits, or causal measurement where appropriate. + Deploy and monitor production recommendation systems with attention to latency, reliability, cost, privacy, and customer trust. **Required Qualifications:** + Bachelor's degree in Computer Science, Software Engineering, AI/ML, or a related technical field, and 5+ years of professional experience in software development, applied science, or ML engineering; or + Master's degree in Computer Science, Software Engineering, AI/ML, or a related technical field, and 2+ years of professional experience in software development, applied science, or ML engineering + Experience with ranking, retrieval, recommendation, personalization, or learning-to-rank systems + Strong Python, SQL, data engineering, and production ML skills + Experience with embeddings, behavioral datasets, online/offline evaluation, and experimentation + Experience deploying ML systems into production with CI/CD and monitoring + Strong communication skills and ability to partner with product, analytics, design, and engineering teams **Preferred Qualifications:** + Experience with collaborative filtering, content-based recommendations, two-tower models, sequence models, or deep learning recommenders + Experience with feature stores, vector retrieval, model serving, contextual bandits, or reinforcement learning + Experience optimizing engagement, retention, click stream, notification relevance, customer satisfaction, or conversion metrics + Experience with GenAI recommenders, RAG, AI memory, or agentic personalization + Experience with smart home, IoT, security, energy, mobile, or device telemetry data **Working at Vivint** : Learn about the Vivint Culture (https://www.vivint.com/company/careers) and why it's a great place to grow your career! Here are some highlighted perks you should ask us about: + Paid holidays and flexible paid time away + Employee/Friends/Family Discounts + Medical/dental/vision/life coverage & 24/7 Medical Hotline + 401(k) + Employer Match + Employee Resource Groups The base salary range for this position is: $153K (min) - $185K (max)* *The base salary range above represents the low and high end of the salary range for this position. Actual salaries will vary based on several factors including but not limited to location, experience, and performance. The range listed is just one component of the total compensation package for employees. Other rewards may include annual bonus, short- and long-term incentives, and program-specific awards. In addition the position may be eligible to participate in the benefits program which include, but are not limited to, medical, vision, dental, 401K, and flexible spending accounts. NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills. EEO is the Law Poster (The poster can be found at http://www.eeoc.gov/employers/upload/poster\_screen\_reader\_optimized.pdf) Official description on file with Talent. Vivint, an equal opportunity employer, does not consider any protected traits (e.g., race, creed, color, religion, gender, national origin, non-job-related disability, age, or any other protected trait) when hiring-under federal, state, and local laws. We are a drug-free environment. We do not conduct pre-employment drug screening; however, we do conduct random drug testing on site.

About the Company

Vivint

Founded in 1999 as a home security company, Vivint grew rapidly due to a expansive sales staff and passion for customer service. However, by 2009 our CEO was frustrated with the lack of innovation in the security industry, and the fact that we were limited in what we could offer our customers due to reselling third party equipment.

By 2012, Blackstone Group - the largest alternative investment group in the world - purchased Vivint for $2.3 billion dollars. This provided the capital to begin designing and manufacturing our own equipment. Since then, Vivint has become the largest and best positioned company in the smart home industry.

We've had a period of explosive growth over the last decade, and are looking to continue that over the next!

COMPANY SIZE

5,000 to 9,999 employees

INDUSTRY

Other/Not Classified

FOUNDED

1999

WEBSITE

https://www.vivint.com/

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