Application Programming Interface (API), Artificial Intelligence (AI), Atlassian JIRA, Automation, Business Solutions, Change Management, Cloud Computing, Control Objectives for Information and related Technology (COBIT), Cost Control, Database Extract Transform and Load (ETL), English Language, Establish Priorities, Event Management, HTML (HyperText Markup Language), IT Service Management (ITSM), ITIL (IT Infrastructure Library), Information Technology & Information Systems, Information Technology Consulting, Internet Technology, JavaScript, LDAP (Lightweight Directory Access Protocol), Operational Support, Product Design, SSL-TLS (Secure Socket Layer - Transport Layer Security), ServiceNow, Slack, Software Engineering, Software as a Service (SaaS), Thought Leadership, User Interface/Experience (UI/UX), VPN (Virtual Private Network), Web Services, XML (EXtensible Markup Language)
Job Title Sr. Software Engineer
Duration Long term, 6 months to start with extensions - possible CTH
Location 4 Days Onsite (Mon-Thur)
Rocklin, CA (open to candidates who can relocation upon day 1 of project)
Pay Rate $60 an hour C2C
Duties/Day to Day Overview • Operational support
• Prioritize stories and projects
• CMDB and ITOM of discovery and service mapping
• Automation – workflow editor and designer
• Primarily Service Now but also handle Slack and MIR3
• Currently running AI help through SNOW – but there is more data that they want to start exploring
• ITMS modules, change management,
• Integration? – future yes, with JIRA, more of a roadmap item
• Maintaining for now – Use Morpheus for build automation and integration
• Responsible for turning product requirements into designs
• Developing implementation plans
• Developing integrations and automated initiatives for both On-cloud and On-premise platforms.
• Responsible for the development of the service management framework, workflows, event management workflows, and business application workflows as well as integrations and tools capabilities.
• You will be at the forefront of IT Operations transformation, delivering cost savings, productivity gains, and user experience improvements. We are looking for a talented, driven, energetic individual to help accelerate our efforts, deepen team skills and be an integral part of our solutions-centric culture.
Top Requirements
(Must haves) • 2+ years working in the ITSM or IT services/consulting industry preferred
• 2+ years coding Service Now features or similar platforms preferred
• Experience with ITIL Foundation level and other frameworks such as COBIT, IT4IT beneficial
• Experience with Web Services, API's, Database-level integrations/ETL
• Experience with Web Technologies (XML, HTML, JavaScript, Web Services, etc.) and working a SaaS environment
• Experience in driving design and strategy around tools
• Knowledge of technical components such as LDAP, VPN, SSL, and other technologies
• Must be fluent in English, both written and spoken
• Degree or equivalent, preferably in Information Technology and proven experience in technical development roles
• ServiceNow Development
• Familiar with CMDB
• Strong in IMDB
• ITOM nice to have
• Not just off the shelf knowledge, need manipulation, thought leadership, etc. actual applied knowledge, need to modify configurations, set table structures within SNOW
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Shiftcode Analytics, Inc