Sr. Software Engineer

Yantran LLC

TEXAS CITY, TX

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JOB DETAILS

SKILLS

Application Programming Interface (API), Automation, Call Center Operations, Call Center Software, Customer Experience, Customer Relationship Management (CRM) Systems, Fortune 500 Customers, Information Technology & Information Systems, JSON, Organizational Skills, Philosophy, Platform for Privacy Preferences, Process Improvement, REST (Representational State Transfer), Salesforce.com, Scripting (Scripting Languages), Software Engineering, Test Plan/Schedule, XML (EXtensible Markup Language)

LOCATION

TEXAS CITY, TX

POSTED

30+ days ago

Title:- NICE CXOne CE
Live Vox
NICE CXOne CE
Live Vox: 6+ years of experience
Onsite position
NICE CXone Studio: Strong proficiency in ACD, IVR, and Studio scripting.
API
Data Handling: Work with REST APIs, JSON, and XML for data exchange and system connectivity.
Scripting
Automation: Create, test, and deploy CXone routing scripts, workflows, and automation processes to optimize contact center operations.
Experience with Nice WFM solution
Support experience in handling P1, P2 and P3 incidents in a contact center application area. Experience with connectivity of Nice with Salesforce CRM solution.
About Us:-
At *** (*** | Connected World, Connected Experiences), we live the philosophy of connected world and connected experiences. We thrive on change that is powered by the intelligent symphony of technology and humans designing meaningful and sustainable experiences. Consumer experiences are driving and disrupting industries like never before. Businesses must build seamless yet simple enterprises that collaborate, synergize, and drive the change. Change that connects us all and empowers us to deliver experiences that span across the digital, the physical, the convergent, and everything in between. That s when truly connected experiences manifest.Extraordinary is when experiences come together a continuous convergence of digital technologies, touchpoints, and most importantly people. It s time to reimagine, reinvent, and revolutionize business models
operations as well as to transform enterprises into living, breathing, and connected businesses. We are the Digital Change makers who strive to change the way the world, communities, businesses, and humans interact digitally. We are harnessing the power of change, brought in by technologies, that makes it the most exciting time to be alive in the human history. Our universe, as we build it, disrupt it, and redesign it, is powering the digital change.
*** represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates, and the Society to Rise. It has 150,000+ professionals working for 1000+ Global Customers (including Fortune 500 companies) in 90 Countries. We re part of the esteemed Mahindra group, headquartered in India. Under a new CEO, *** is committed to a transformative journey with 'Scale @ Speed' as our guiding principle.
*** is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin, or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities. Candidates can request a reasonable accommodation by contacting the company ADA Coordinator at ***.

About the Company

Yantran LLC

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