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Sr. Specialist, Customer Quality

Van Drunen Family of Companies

Momence, Illinois

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JOB DETAILS
SKILLS
Agriculture, Code of Federal Regulations, Communication Skills, Continuous Improvement, Cross-Functional, Customer Relations, Customer Satisfaction, ERP (Enterprise Resource Planning), Environmental Regulations, FDA Requirements, Food Delivery, Food Production, Food Quality, Food Safety, Interpersonal Skills, Keyboards, Leadership, Life Insurance, Maintain Compliance, Manufacturing, Microsoft Office, Multitasking, Organizational Skills, Performance Metrics, Physical Demands, Presentation/Verbal Skills, Problem Solving Skills, Quality Assurance, Quality Management, Regulations, Regulatory Compliance, Team Lead/Manager, Time Management, Vision Plan, Writing Skills
LOCATION
Momence, Illinois
POSTED
2 days ago
The Van Drunen Family of Companies is growing!

  • Expected Pay Range: $72,900-$80,000, exempt
  • Bonus: This role may further qualify for supplemental compensation in the form of bonus and incentive programs, contingent upon achieving pre-established individual and company performance metrics.
  • Benefits Eligible: Yes
  • Benefits Available: 2026-benefits-summary.pdf

Who We Are

At Van Drunen Farms, we're not just providing ingredients; we're providing people with purpose and possibility. As a trusted partner in delivering fruit, vegetable, herb, and grain-based ingredient solutions to companies around the globe, we're striving to build a values-aligned workforce that embodies humility, integrity, passion, and excellence.

What You'll Do
  • Serve as a Customer Quality Specialist, delivering insights on food safety, regulatory compliance, and quality programs while advocating for customer needs.
  • Develop, implement, and maintain technical product specifications and customer quality profiles across product lines.
  • Respond to customer quality, regulatory, and food safety inquiries with timely, accurate, and professional communication.
  • Coordinate customer requirements across internal departments, supply chains, and processing facilities to ensure compliance and satisfaction.
  • Lead or support audits, questionnaires, investigations, and change management activities related to customer quality requirements.
  • Manage complex quality projects, support continuous improvement initiatives, and contribute to Customer Quality leadership efforts.

What You'll Bring
  • Three or more years of experience in a team leadership role.
  • Three or more years of experience in quality assurance or manufacturing within agriculture, food manufacturing, or dietary supplements.
  • Strong working knowledge of FDA regulations and food safety standards, including CFR 110/111, HACCP, FSMA, FSVP, and GFSI.
  • Excellent written, verbal, and interpersonal communication skills with a customer-focused mindset.
  • Strong critical thinking, problem-solving, and organizational skills with the ability to manage multiple priorities.
  • Bachelor's degree in a related field preferred, with strong proficiency in Microsoft Office and ERP systems a plus.

What You Can Look Forward To
  • Medical, dental, vision, and life insurance.
  • Paid holidays and vacation.
  • Tuition assistance and 401(k) with company match.
  • A customer-facing quality role with high visibility and cross-functional collaboration.
  • The opportunity to influence food safety, quality excellence, and customer satisfaction at a global ingredient manufacturer.

Physical & Work Environment Requirements
  • Ability to sit and work at a computer for extended periods while using a keyboard and handling documents.
  • Sufficient vision, hearing, and verbal communication abilities to work effectively in person and through virtual technology.
  • The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation.
  • Primarily an indoor office environment with occasional exposure to office noise.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and technical skills required of personnel so classified.

In the Van Drunen Family of Companies, commitment to excellence is in everything we do! As a global ingredient and nutritional supplement supplier to the world's best companies, we thrive on nourishing others with our products and our care for people. If you are looking to make an impact and grow with a family-friendly, values-driven company, you'll fit right in with the Van Drunen Family of Companies!

Our employees are the most valuable asset we have. The collective sum of the individual differences, life experiences, knowledge, creativity, innovation, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our Company's achievement as well.

The Van Drunen Family of Companies is an Equal Opportunity Employer and prohibits discrimination and harassment of any type. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation,

About the Company

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Van Drunen Family of Companies

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